The Advantage Letter by Dave Martin
2019

Monday, April 15, 2019 Volume 24 | #574

Not So Fine Print | Video Killed the Referee Star

Monday, April 01, 2019 Volume 24 | #573

The Better Mousetrap Myth | Step Inside, Walk This Way...

Friday, March 15, 2019 Volume 24 | #572

Wisely Ignorant | Constructive Humor

Friday, March 01, 2019 Volume 24 | #571

A Change Agent | It's a Dirty Job, But...

Friday, February 15, 2019 Volume 24 | #570

Quiche-ing it Real | Shooters Gotta Shoot

Friday, February 01, 2019 Volume 24 | #569

No-Call Me, Maybe | Advantage Fed

Tuesday, January 15, 2019 Volume 24 | #568

The Coaching Tree | To Stand Out, You Do You

Tuesday, January 01, 2019 Volume 24 | #567

What Are We Here For? | Positively Bagging It

2018

Saturday, December 15, 2018 Volume 24 | #566

Don't Fizz Out | Avoid a Stall

Saturday, December 01, 2018 Volume 24 | #565

Let the Prosecution Rest | Sumo Avoidance

Thursday, November 15, 2018 Volume 24 | #564

Technically Fair | A Plane Example of Kindness

Thursday, November 01, 2018 Volume 24 | #563

A Complimentary Outlook | Nontrivial Pursuits

Monday, October 15, 2018 Volume 24 | #562

Truck Stop | Run It Like You Own It

Monday, October 01, 2018 Volume 24 | #561

Team Harmony | People Before Strategy

Saturday, September 15, 2018 Volume 24 | #560

Uber Annoying | Existing Engagement

Saturday, September 01, 2018 Volume 24 | #559

Friendly to a T | Chest Tapping, Not Thumping

Wednesday, August 15, 2018 Volume 24 | #558

The Real Social Network | A Flock of Eagles

Wednesday, August 01, 2018 Volume 24 | #557

Actions Drive Perceptions | Tech Helps When We Do

Sunday, July 15, 2018 Volume 24 | #556

Labor Panes | Always Open for Service

Sunday, July 01, 2018 Volume 24 | #555

Playing the Role of... | Not the Droids You're Looking For

Friday, June 15, 2018 Volume 24 | #554

Go With the Flowchart | Any Smiles on the Menu?

Friday, June 01, 2018 Volume 24 | #553

Staying in My Lane | I'll Take the Strugglers

Tuesday, May 15, 2018 Volume 23 | #552

Your Greatest Show | Life's Slide Show

Tuesday, May 01, 2018 Volume 23 | #551

Positive Pressure | Teams Make Stars

Sunday, April 15, 2018 Volume 23 | #550

A Little Too Territorial | Singing in the Branches

Sunday, April 01, 2018 Volume 23 | #549

The Masters | Special Delivery

Thursday, March 15, 2018 Volume 23 | #548

The Old College Try | It Still Makes Sense on Paper

Thursday, March 01, 2018 Volume 23 | #547

Always Working the Refs | A Light Bulb Moment

Thursday, February 15, 2018 Volume 23 | #546

Tuned In to Problem Resolution | Lining Up Better Experiences

Thursday, February 01, 2018 Volume 23 | #545

Club Nostradamus | Playing the Long Game

Monday, January 15, 2018 Volume 23 | #544

Adapt or Get Benched | Chicken and Checking

Monday, January 01, 2018 Volume 23 | #543

Appreciate the Opportunity | Neighborly Behavior

2017

Friday, December 15, 2017 Volume 23 | #542

Get Me a Rewrite | Work Hard. Be Nice.

Friday, December 01, 2017 Volume 23 | #541

Making it Look Easy | Scrubbing Up

Wednesday, November 15, 2017 Volume 23 | #540

Everyone's MVP | Earning Their Stripes

Wednesday, November 01, 2017 Volume 23 | #539

Building a Solid Foundation | Compliments Before Critiques

Sunday, October 15, 2017 Volume 23 | #538

Unlikely to Like That Approach | Jumping Off the Screen

Sunday, October 01, 2017 Volume 23 | #537

A Learning Guide | All Rise

Friday, September 15, 2017 Volume 23 | #536

Changing Plans, Not Goals | New, Improved, and Stressful

Friday, September 01, 2017 Volume 23 | #535

High Tech, Low Effort | The Rains Came

Tuesday, August 15, 2017 Volume 23 | #534

Moving Heaven and Earth | The Elite Also Know Defeat

Tuesday, August 01, 2017 Volume 23 | #533

On Tour | Don't Sign Out Early

Saturday, July 15, 2017 Volume 23 | #532

Ad-In | Don't Stop Believing

Saturday, July 01, 2017 Volume 23 | #531

Tanking Up on Customer Service | Apocalypse Not Now

Thursday, June 15, 2017 Volume 23 | #530

Half-Gassed Problem Resolution | It Only Looks Easy

Thursday, June 01, 2017 Volume 23 | #529

But Enough About Me... | What Chapter Are You On?

Monday, May 15, 2017 Volume 22 | #528

Throwing Shade on Our Plans | Are We in the Way?

Monday, May 01, 2017 Volume 22 | #527

Hard Work Making it Look Easy | Are You On Customers' Menus?

Saturday, April 15, 2017 Volume 22 | #526

Get Out of the Zone | Coach Them Up

Saturday, April 01, 2017 Volume 22 | #525

Striking the Right Chords | We Do That, Too

Wednesday, March 15, 2017 Volume 22 | #524

A Novel Way of Talking to Folks | Can I Get a Witness?

Wednesday, March 01, 2017 Volume 22 | #523

Do Your Best | Chicken and Kleenex

Wednesday, February 15, 2017 Volume 22 | #522

Eventually Is a Long Time | Can We Agree to be Agreeable?

Wednesday, February 01, 2017 Volume 22 | #521

Blissfully Aware | Everybody Get Onboard

Sunday, January 15, 2017 Volume 22 | #520

Most of Us Are Walk-Ons | Hidden in Plain Sight?

Sunday, January 01, 2017 Volume 22 | #519

Staying Physical | Getting Out of the Blocks

2016

Thursday, December 15, 2016 Volume 22 | #518

New Good Old Days | Appreciating Culture

Thursday, December 01, 2016 Volume 22 | #517

Small Gestures, Clear Messages | We're Unique Like Everyone Else

Tuesday, November 15, 2016 Volume 22 | #516

Driving Home a Message | The Hard Work of Selling Soft

Tuesday, November 01, 2016 Volume 22 | #515

A Tale of Two Lobbies | Willing to Take a Hit?

Saturday, October 15, 2016 Volume 22 | #514

Czech Mates | "Basic" Motivation

Saturday, October 01, 2016 Volume 22 | #513

Not Hard to Compute | Another In-Tents Weekend

Thursday, September 15, 2016 Volume 22 | #512

Course Correcting Detours | Driven to Make an Impression

Thursday, September 01, 2016 Volume 22 | #511

Not Exactly Dumb Luck | Sales Cultures and The Cajun Navy

Monday, August 15, 2016 Volume 22 | #510

Pedaling Inspiration | Delayed Reactions

Monday, August 01, 2016 Volume 22 | #509

Tuning In to Customers | Poke' Whatchamacallit

Friday, July 15, 2016 Volume 22 | #508

Getting Where You Want to Be | Who's the Listing Agent?

Friday, July 01, 2016 Volume 22 | #507

One Thing Leads to the Others | A Shout Out for Shout Outs

Wednesday, June 15, 2016 Volume 22 | #506

Strategies Work When We Do | A Nice Approach to Take

Wednesday, June 01, 2016 Volume 22 | #505

"No" Worries | Graduating Experiences

Sunday, May 15, 2016 Volume 21 | #504

Devaluing Valued Customers | Striking a Competitive Chord

Sunday, May 01, 2016 Volume 21 | #503

Days of Future Past | Restart the Presses!

Friday, April 15, 2016 Volume 21 | #502

Out to Lunch | The Safe Play

Friday, April 01, 2016 Volume 21 | #501

Planet of the Apps | Critical Responses

Tuesday, March 15, 2016 Volume 21 | #500

500 | Through-the-Roof Service

Tuesday, March 01, 2016 Volume 21 | #499

And the Winner Is...Oh...Wait | Who Let the Dogs Out?

Monday, February 15, 2016 Volume 21 | #498

We Love to See You Smile | Setbacks Don't Define You

Monday, February 01, 2016 Volume 21 | #497

Happy, Happy, Joy, Joy | The Power of Showing Up

Friday, January 15, 2016 Volume 21 | #496

Strong Ankles | Warranted Results

Friday, January 01, 2016 Volume 21 | #495

Big Easy Inspiration | Gap Defense

2015

Tuesday, December 15, 2015 Volume 21 | #494

Alpha Monkeys | A No Contact Foul

Tuesday, December 01, 2015 Volume 21 | #493

The Fundamentals of it All | Moderately Impressive

Sunday, November 15, 2015 Volume 21 | #492

Terms of Disengagement | Let's Go to the Video Tape

Sunday, November 01, 2015 Volume 21 | #491

Making Connections | If a Customer Falls in a Forest...

Thursday, October 15, 2015 Volume 21 | #490

If I Had a Hammer... | Making It Your Business

Thursday, October 01, 2015 Volume 21 | #489

Friendlier Skies | Fewer Visits, Greater Impact

Tuesday, September 15, 2015 Volume 21 | #488

Bending Mickey's Ear | The Beauty in a Faked Smile

Tuesday, September 01, 2015 Volume 21 | #487

Where Do They Rank? | Home on the Range

Saturday, August 15, 2015 Volume 21 | #486

The People in Your Neighborhood | Culture Clubs

Saturday, August 01, 2015 Volume 21 | #485

I'll Be Checking Out Now | Blue Collar Man

Wednesday, July 15, 2015 Volume 21 | #484

The Physical Brand | Constructing Trust

Wednesday, July 01, 2015 Volume 21 | #483

All the World's a Stage | Bagging New Customers

Monday, June 15, 2015 Volume 21 | #482

Making a List, Checking it Twice | Staying Physical

Monday, June 01, 2015 Volume 21 | #481

Stone Cutting 20 Years Later | Where's the Ark?

Friday, May 15, 2015 Volume 20 | #480

Cognitive Dissonance, Aisle 2 | The Coming Robot Wars

Friday, May 01, 2015 Volume 20 | #479

Attention Deficit | "Branch Manager" Wisdom

Wednesday, April 15, 2015 Volume 20 | #478

No Wasted Efforts | Striving For Our Goooooooals

Wednesday, April 01, 2015 Volume 20 | #477

Miraculous Perception | Don't Get All Snippy

Sunday, March 15, 2015 Volume 20 | #476

A Giant Impact | A Critical Assessment

Sunday, March 01, 2015 Volume 20 | #475

Doesn't Take a Miracle | Curb Enthusiasm

Sunday, February 15, 2015 Volume 20 | #474

Not to Get Too Technical Here | Who Wants to Move a Sofa?

Sunday, February 01, 2015 Volume 20 | #473

Strategically Strategizing | A First Class Service Call

Thursday, January 15, 2015 Volume 20 | #472

Attention Must Be Paid (Or Not) | Gonna Be Here a While Yet

Thursday, January 01, 2015 Volume 20 | #471

Feels About Right | Gone Grill

2014

Monday, December 15, 2014 Volume 20 | #470

Counting Chickens | Just Goggle It

Monday, December 01, 2014 Volume 20 | #469

Can I Quote You on That? | Taking Service to Heart

Saturday, November 15, 2014 Volume 20 | #468

But Enough About Me... | The Success Chorus

Saturday, November 01, 2014 Volume 20 | #467

Connections are Available | Rebuilt to Last

Wednesday, October 15, 2014 Volume 20 | #466

Changes in Attitudes | Put the Matches Away

Wednesday, October 01, 2014 Volume 20 | #465

Doc, It Hurts When I Do This | A Marketing Message Tune Up

Monday, September 15, 2014 Volume 20 | #464

Grading on a Curve | Restoring a Connection

Monday, September 01, 2014 Volume 20 | #463

As Luck Would Have It | Going Pro

Friday, August 15, 2014 Volume 20 | #462

Maxx-imizing Relationships | A Positive Reflection?

Friday, August 01, 2014 Volume 20 | #461

What's Your Trade? | Who Pays the Bills?

Tuesday, July 15, 2014 Volume 20 | #460

I Believe That We Will Win | Don't Play a Guessing Game

Tuesday, July 01, 2014 Volume 20 | #459

Technically Speaking | With Friends Like These

Sunday, June 15, 2014 Volume 20 | #458

Louder Than Words | Getting on Their Radar

Sunday, June 01, 2014 Volume 20 | #457

Can You Appreciate That? | Projecting Success

Thursday, May 15, 2014 Volume 19 | #456

Just Dinking Around | Getting Carded

Thursday, May 01, 2014 Volume 19 | #455

Preaching to the Choir | Everyone's an Expert Now

Tuesday, April 15, 2014 Volume 19 | #454

Too Much Window Dressing | The Next Draft of the Story

Tuesday, April 01, 2014 Volume 19 | #453

Rolling Up Your Sleeves | A Spoon Full of Sugar

Saturday, March 15, 2014 Volume 19 | #452

Yeah, We All Have a Plan | Wish I Had Your Problems

Saturday, March 01, 2014 Volume 19 | #451

Working to Get Ahead | A Long and Whining Road

Saturday, February 15, 2014 Volume 19 | #450

Super Lessons | Oh, Now I Get It

Saturday, February 01, 2014 Volume 19 | #449

A Straight-to-Video Hit | Some Choice Advice

Wednesday, January 15, 2014 Volume 19 | #448

Can You Dig It? | Uplifting Downloads

Wednesday, January 01, 2014 Volume 19 | #447

Failing Forward | Have We Met?

2013

Sunday, December 15, 2013 Volume 19 | #446

Cascading Along | Key to Success

Sunday, December 01, 2013 Volume 19 | #445

They Can Appreciate That | The Lead Singer

Friday, November 15, 2013 Volume 19 | #444

Hold the Ice | The Pink Princess Protocol

Friday, November 01, 2013 Volume 19 | #443

Song and Verse | The Name of the Game

Tuesday, October 15, 2013 Volume 19 | #442

Driving Customers Away | Back to Training Camp

Tuesday, October 01, 2013 Volume 19 | #441

Not Very Well Done | Getting Goodwill Flowing

Sunday, September 15, 2013 Volume 19 | #440

Gotta Be the Shoes? | Keep on Trucking

Sunday, September 01, 2013 Volume 19 | #439

Bad Boss, Good Advice | Lessons from Bat Man

Thursday, August 15, 2013 Volume 19 | #438

Don't Blame the Job | Small Teams, Big Impressions

Thursday, August 01, 2013 Volume 19 | #437

Coming Into Focus | A Heightened Appreciation

Monday, July 15, 2013 Volume 19 | #436

Humans Being | Right Back at Ya'

Monday, July 01, 2013 Volume 19 | #435

Shoot Me a Text...(Or Not) | That's Just Grand

Saturday, June 15, 2013 Volume 19 | #434

Tell Me a Little About Yourself | A Hiring Window

Saturday, June 01, 2013 Volume 19 | #433

A Deep Bench | Who Are You?

Wednesday, May 15, 2013 Volume 18 | #432

Some Heavy Lifting Required | Is the Order on the Screen Correct?

Wednesday, May 01, 2013 Volume 18 | #431

Decorations Are Signs of Life | Dream Big. Work Hard.

Monday, April 15, 2013 Volume 18 | #430

Just Keep Pitching | No " Re: " at All

Monday, April 01, 2013 Volume 18 | #429

Check Him Out | Music to My Ears

Friday, March 15, 2013 Volume 18 | #428

Just Putting Around | The Core of the Matter

Friday, March 01, 2013 Volume 18 | #427

Something in the Air | Management Theory

Friday, February 15, 2013 Volume 18 | #426

A Cultural Exchange | Leading Indicators

Friday, February 01, 2013 Volume 18 | #425

A Mood Alteration | Nerves of Iron

Tuesday, January 15, 2013 Volume 18 | #424

Put Me In, Coach | Professor C.K.

Tuesday, January 01, 2013 Volume 18 | #423

Unplanned Obsolescence | It's Habit Forming

2012

Saturday, December 15, 2012 Volume 18 | #422

A Better Connection | Limited Offer... ACT NOW!

Saturday, December 01, 2012 Volume 18 | #421

Angry (Younger) Man | Messaging Malpractice

Thursday, November 15, 2012 Volume 18 | #420

The Waiting Game | Not Totally Computing...Yet

Thursday, November 01, 2012 Volume 18 | #419

An In-Tents Weekend | It's the Attitude, Not the Altitude

Monday, October 15, 2012 Volume 18 | #418

Permission to Succeed | Holiday Road

Monday, October 01, 2012 Volume 18 | #417

Marketing Never Goes Out of Style | Still Working it Out

Saturday, September 15, 2012 Volume 18 | #416

Not Going Postal | You Can Get There from Here

Saturday, September 01, 2012 Volume 18 | #415

Hit Me with Your Best Shot | We Just Can't Be Certain

Wednesday, August 15, 2012 Volume 18 | #414

In That Respect | The Nerves of Some People

Wednesday, August 01, 2012 Volume 18 | #413

Testing Our Resolve | A Dog's Life

Sunday, July 15, 2012 Volume 18 | #412

Old Neighbor, New Friend | Avoid the Blackberry Patch

Sunday, July 01, 2012 Volume 18 | #411

Not a Day at the Beach | Where'd Everybody Go?

Friday, June 15, 2012 Volume 18 | #410

Sign Him Up | Strike a Chord with Customers

Friday, June 01, 2012 Volume 18 | #409

Feet, Don't Fail Me Now | Talk it to the Top

Tuesday, May 15, 2012 Volume 17 | #408

Like... You Know | A Pleasant Jolt

Tuesday, May 01, 2012 Volume 17 | #407

Not Very Attendant | Making the Pitch

Sunday, April 15, 2012 Volume 17 | #406

A Wise Environmentalist | Back in the Day

Sunday, April 01, 2012 Volume 17 | #405

Surveying the Scene | Meeting Expectations

Thursday, March 15, 2012 Volume 17 | #404

Admiring Their Style | A Smarter Strategy

Thursday, March 01, 2012 Volume 17 | #403

I Love a Parade? | The Known Unknowns

Wednesday, February 15, 2012 Volume 17 | #402

Catching a Leader in Action | Scouting for Sales

Wednesday, February 01, 2012 Volume 17 | #401

A Couch Full of Geniuses | No Water Breaks

Sunday, January 15, 2012 Volume 17 | #400

Getting More Out of Less | Stepping Out of Line

Sunday, January 01, 2012 Volume 17 | #399

You Won't Win (or Lose) Them All | Working Resolutely

2011

Thursday, December 15, 2011 Volume 17 | #398

There is No "I" in Tebow | Pencil Me In

Thursday, December 01, 2011 Volume 17 | #397

Play Through the Whistle | Cynicism Isn't Intelligence

Tuesday, November 15, 2011 Volume 17 | #396

Quite a Display | Farming for Results

Tuesday, November 01, 2011 Volume 17 | #395

Gauging a Service Culture | Okay, Sign Me Up

Saturday, October 15, 2011 Volume 17 | #394

To Infinity and Beyond | Distorted Feedback

Saturday, October 01, 2011 Volume 17 | #393

Putting on the Ritz | Now That You Have Their Attention

Saturday, October 01, 2011 Volume 17 | #395

Gauging a Service Culture | Okay, Sign Me Up

Thursday, September 15, 2011 Volume 17 | #392

A Lot on Their Minds | Constructive Relationships

Thursday, September 01, 2011 Volume 17 | #391

I'm a Big Fan | Driven for the Business

Monday, August 15, 2011 Volume 17 | #390

Grape Expectations | Skip the Whine List

Monday, August 01, 2011 Volume 17 | #389

Communication Breakdown | The Signs of Leo

Friday, July 15, 2011 Volume 17 | #388

Rejection Letters | Constantly Out of Line

Friday, July 01, 2011 Volume 17 | #387

Keeping Your Head Above Water | Only Argument I Need, Shawn

Wednesday, June 15, 2011 Volume 17 | #386

Poker Face | What Time is it Again?

Wednesday, June 01, 2011 Volume 17 | #385

The Tommy and Gina Business | Apple's Core

Sunday, May 15, 2011 Volume 16 | #384

Who's the Boss? | An Appetite for Improvement

Sunday, May 01, 2011 Volume 16 | #383

Pretty Accommodating | Time to Graduate?

Friday, April 15, 2011 Volume 16 | #382

Nothing Small About Small Talk | Feeling a Little Burned

Friday, April 01, 2011 Volume 16 | #381

Do Your Best to Be Prepared | Come On, Get Happy

Tuesday, March 15, 2011 Volume 16 | #380

Training the Trained | What's Your Message?

Tuesday, March 01, 2011 Volume 16 | #379

First Time Today for Them | Louder Than Words

Tuesday, February 15, 2011 Volume 16 | #378

Dealing With Turbulence | Service Disconnection

Tuesday, February 01, 2011 Volume 16 | #377

A Fair Assessment | Down By the River

Saturday, January 15, 2011 Volume 16 | #376

Press Pound, Zero, Zero, etc. | Put Me In Coach

Saturday, January 01, 2011 Volume 16 | #375

A Touching Display | Who Makes The List?

2010

Wednesday, December 15, 2010 Volume 16 | #374

A Sensible Position | Neighborly Advice

Wednesday, December 01, 2010 Volume 16 | #373

Picture Imperfect Service | Cleaning Up Attitudes

Monday, November 15, 2010 Volume 16 | #372

As Luck Would Have It | Just Kids Stuff?

Monday, November 01, 2010 Volume 16 | #371

Complimenting Your Approach | Act Now, Supplies are Limited

Friday, October 15, 2010 Volume 16 | #370

Sales Through the Roof | Do Customers "Know" You or "No" You?

Friday, October 01, 2010 Volume 16 | #369

Timely Meetings | Getting Attitudes in Line

Wednesday, September 15, 2010 Volume 16 | #368

Projecting the Right Image | A Simpler Focus

Wednesday, September 01, 2010 Volume 16 | #367

A Gesture Worthy of Copying | Play Like You Practice

Sunday, August 15, 2010 Volume 16 | #366

You Don't Have to Google It | Talking To, Not At, People

Sunday, August 01, 2010 Volume 16 | #365

Life Lessons on the D Train | Overcoming Reservations

Thursday, July 15, 2010 Volume 16 | #364

Hear. And Now. | What Exactly Did We Witness?

Thursday, July 01, 2010 Volume 16 | #363

Can I Get An Upgrade? | No Really, It's Not About You

Tuesday, June 15, 2010 Volume 16 | #362

Training That Computes | Didn't Mean to Intrude

Tuesday, June 01, 2010 Volume 16 | #361

My Kind of Town | High Value in Low Tech Marketing

Saturday, May 15, 2010 Volume 15 | #360

Fishing for Great Service | They Can't Hear Me Now

Saturday, May 01, 2010 Volume 15 | #359

An Effective Lobbyist | A Healthy Dose of Laughter

Thursday, April 15, 2010 Volume 15 | #358

Come On, Get Happy | Getting the Message

Thursday, April 01, 2010 Volume 15 | #357

Work of Art | A Bad Journal Entry

Monday, March 15, 2010 Volume 15 | #356

Total Recall | Some Heavy Lifting Required

Monday, March 01, 2010 Volume 15 | #355

Well, That's Not Cool | Miraculous Leadership

Monday, February 15, 2010 Volume 15 | #354

Art and Science | Take Me to Court

Monday, February 01, 2010 Volume 15 | #353

Drafting Your Own Story | Coffee House Blues

Friday, January 15, 2010 Volume 15 | #352

Warming Up Potential Customers | More Input Produces More Output

Friday, January 01, 2010 Volume 15 | #351

It Keeps You Running | Maintaining Customer Trust

2009

Tuesday, December 15, 2009 Volume 15 | #350

A Basic Mistake | Maybe Lighten Up a Bit

Tuesday, December 01, 2009 Volume 15 | #349

Gobbling Up Attention | Hard Topping That

Sunday, November 15, 2009 Volume 15 | #348

A Little Dream Time | Looking Up or Looking Down?

Sunday, November 01, 2009 Volume 15 | #347

Higher Priorities? | Experience by Committee

Thursday, October 15, 2009 Volume 15 | #346

Lost in a Crowd | A Chili Reception

Thursday, October 01, 2009 Volume 15 | #345

Trying to Control Ourselves | Appreciating Appreciation

Tuesday, September 15, 2009 Volume 15 | #344

The Art of Marketing | Not So Trivial Trinkets

Tuesday, September 01, 2009 Volume 15 | #343

Rock Solid Service | Stay Seated For This One

Saturday, August 15, 2009 Volume 15 | #342

Didn't Mean to Intrude | Seeing Red

Saturday, August 01, 2009 Volume 15 | #341

The Magic of Perseverance | They Still Don't Get It

Wednesday, July 15, 2009 Volume 15 | #340

Not McLovin It | Following the Text

Wednesday, July 01, 2009 Volume 15 | #339

Give Them a Break | A Class Act

Monday, June 15, 2009 Volume 15 | #338

Keep on Trucking | Call My Agent

Monday, June 01, 2009 Volume 15 | #337

If The Shoe Fits | Some Timely Training

Friday, May 15, 2009 Volume 14 | #336

Better Latte Than Never | Not That They'd Notice

Friday, May 01, 2009 Volume 14 | #335

Signs of Effectiveness | Drafting Your Future

Wednesday, April 15, 2009 Volume 14 | #334

Managing to Improve Training | A Master Attitude

Wednesday, April 01, 2009 Volume 14 | #333

Exquisite Inattention to Detail | An 800 LB Gorilla

Sunday, March 15, 2009 Volume 14 | #332

You Following Me Here? | A Little "Free" Advice

Sunday, March 01, 2009 Volume 14 | #331

Don't Discount Yourself | Fees Don't Fail Me Now

Sunday, February 15, 2009 Volume 14 | #330

Everyday Genius | An Unexpected Upgrade

Sunday, February 01, 2009 Volume 14 | #329

Texting Your Nerves | Whistling a More Positive Tune

Thursday, January 15, 2009 Volume 14 | #328

Defending Your Goals | A Helpful Impression

Thursday, January 01, 2009 Volume 14 | #327

Ad In or Ad Out? | The Mood of Business