2026
Monday, June 15, 2026 Volume 32 | #747
And... You Are? | Sage Advice from a Shark
Monday, June 1, 2026 Volume 32 | #746
Not Above Borrowing | The Grind is What Polishes
Friday, May 15, 2026 Volume 31 | #745
A New Look at Old School | It's Not Just Kids Stuff
Friday, May 1, 2026 Volume 31 | #744
Impressive Efforts | Breaking the Code
Wednesday, April 15, 2026 Volume 31 | #743
Simple to Understand | Staying Tuned In
Wednesday, April 1, 2026 Volume 31 | #742
Not Buy the Book | Relevance is Relative
Sunday, March 15, 2026 Volume 31 | #741
Not Abundantly Clear | Seriously Funny
Sunday, March 1, 2026 Volume 31 | #740
Don't Mind Me | Chasing That Neon Rainbow
Sunday, February 15, 2026 Volume 31 | #739
Nothing Artificial About It | The Meet of the Matter
Sunday, February 1, 2026 Volume 31 | #738
Told Ya' So? | Not a Time to Freeze Up
Thursday, January 15, 2026 Volume 31 | #737
Whose Agenda Today? | Not Fade Away
Thursday, January 1, 2026 Volume 31 | #736
Trust Isn't a Department | Hiding in Plain Sight
2025
Monday, December 15, 2025 Volume 31 | #735
Moments That Matter Most | I'm Just Asking
Monday, December 1, 2025 Volume 31 | #734
Not a Hard Sell | We're All in Tech Support
Saturday, November 15, 2025 Volume 31 | #733
Culture Drives Results | Werewolves and Santa Hats
Saturday, November 1, 2025 Volume 31 | #732
Don't Leave Them Stranded | Clean Up Time
Wednesday, October 15, 2025 Volume 31 | #731
Good at the Wrong Things | Meanwhile, in the Real World
Wednesday, October 1, 2025 Volume 31 | #730
The Door to Opportunities | Look What the Cat Dragged In
Monday, September 15, 2025 Volume 31 | #729
Refresh or Regress | Earned, Not Extracted
Monday, September 1, 2025 Volume 31 | #728
Cardboard Rectangles | The Holding Part
Friday, August 15, 2025 Volume 31 | #727
Well Grounded Service | Generating Positive Buzz
Friday, August 1, 2025 Volume 31 | #726
Snowballs in July | Acting Leads to Feeling
Tuesday, July 15, 2025 Volume 31 | #725
More Ready Than You Feel | Driving a Work Environment
Tuesday, July 1, 2025 Volume 31 | #724
Be Kind, Rewind | A Cool Business Philosophy
Sunday, June 15, 2025 Volume 31 | #723
It's (Still) About the People | Shuttling on By
Sunday, June 1, 2025 Volume 31 | #722
Driving Better Relationships | Sage Advice from Batman
Thursday, May 15, 2025 Volume 30 | #721
Six-Word Mindset Makeover | Root Out Uncertainty
Thursday, May 1, 2025 Volume 30 | #720
Out of the Box Effort | I See What You Did There
Tuesday, April 15, 2025 Volume 30 | #719
Chatting Before Chat GPT | What Follows the Follow-Up?
Tuesday, April 1, 2025 Volume 30 | #718
The Job is the Opportunity | Hold That Note
Tuesday, April 1, 2025 Volume 31 | #742
Not Buy the Book | Relevance is Relative
Saturday, March 15, 2025 Volume 30 | #717
Setting the Mood | Keep Dealing the Cards
Saturday, March 1, 2025 Volume 30 | #716
Rock of Ages | Don't Miss Your Connection
Saturday, February 15, 2025 Volume 30 | #715
Do We Have Plan B...C...D? | Positively Aggressive
Saturday, February 1, 2025 Volume 30 | #714
Parking Lot Positivity | Duly Noted
Wednesday, January 15, 2025 Volume 30 | #713
Your Best Gets Better | Empathy is the Ticket
Wednesday, January 1, 2025 Volume 30 | #712
Stevie vs Taylor | Thank Your Frontline Fixers
2024
Sunday, December 15, 2024 Volume 30 | #711
Here to Pump You Up | No Wasted (Holi)Days
Sunday, December 1, 2024 Volume 30 | #710
Upon Further Review... | "Why's" Communication
Friday, November 15, 2024 Volume 30 | #709
A Heavy Lift | Mandatory Fun Time
Friday, November 1, 2024 Volume 30 | #708
The Man in the Arena | Not Adverse to Adversity
Tuesday, October 15, 2024 Volume 30 | #707
Same As it Ever Was? | High Level Behaviors
Tuesday, October 1, 2024 Volume 30 | #706
Stormy Situations | What Are You Looking For?
Sunday, September 15, 2024 Volume 30 | #705
You Have to Speak It | Operating in a Fantasy World
Sunday, September 1, 2024 Volume 30 | #704
Recognized or Scrutinized? | Photographic Memories
Thursday, August 15, 2024 Volume 30 | #703
We Earn Our "Burdens" | Hiding in Plain Sight?
Thursday, August 1, 2024 Volume 30 | #702
Playing Favorites | More Than a Paycheck
Monday, July 15, 2024 Volume 30 | #701
Riding the Storm Out | Ready to Respond?
Monday, July 1, 2024 Volume 30 | #700
Acting Right | A Routine Exit
Saturday, June 15, 2024 Volume 30 | #699
Who's Gonna Answer It? | Roger That
Saturday, June 1, 2024 Volume 30 | #698
Still Judging the Book... | This is 30
Wednesday, May 15, 2024 Volume 29 | #697
The Hard Truth on Soft Skills | Know What I Meme?
Wednesday, May 1, 2024 Volume 29 | #696
Not All That Different | Motivate Your Self-Motivators
Monday, April 15, 2024 Volume 29 | #695
"Dumb Luck" Isn't Dumb | A Thespian's Resolve
Monday, April 1, 2024 Volume 29 | #694
P-Trap Philosopher | Good Girl, Ginger!
Friday, March 15, 2024 Volume 29 | #693
MVP Traits | Storytellers Everywhere
Friday, March 1, 2024 Volume 29 | #692
Rejection Impressions | Taking a Knee
Thursday, February 15, 2024 Volume 29 | #691
Trust Trumps Price | Saving Relationships
Thursday, February 1, 2024 Volume 29 | #690
Another Brick in the Wall | Thought You Knew
Monday, January 15, 2024 Volume 29 | #689
MVP Acknowledgements | Engaged Chats
Monday, January 1, 2024 Volume 29 | #688
A Hometown Reminder | Nothing Artificial About It
2023
Friday, December 15, 2023 Volume 29 | #687
A Complimentary Style | The Keys to Success
Friday, December 1, 2023 Volume 29 | #686
Newsworthy Resilience | What are Words For?
Wednesday, November 15, 2023 Volume 29 | #685
Meeting Just to Meet? | The Rates of Competition
Wednesday, November 1, 2023 Volume 29 | #684
Cue the Dancing Gopher | Always Be Learning
Sunday, October 15, 2023 Volume 29 | #683
It's Not About Buildings | Expecting Success
Sunday, October 1, 2023 Volume 29 | #682
Grounded Customer Service | Grace Periods
Friday, September 15, 2023 Volume 29 | #681
Week 1 Wisdom | Come Monday
Friday, September 1, 2023 Volume 29 | #680
Making it Personal | Doesn't That Bug You?
Tuesday, August 15, 2023 Volume 29 | #679
Communicate Beyond Words | Keep Your Hand Up
Tuesday, August 1, 2023 Volume 29 | #678
Not a Flattering Look | A Fighting Chance
Saturday, July 15, 2023 Volume 29 | #677
Shark Wisdom | Are We Getting it Right?
Saturday, July 1, 2023 Volume 29 | #676
New Day, New Game | Nice Chatting With You
Thursday, June 15, 2023 Volume 29 | #675
An Honest Smile | What Walks in When You Do?
Thursday, June 1, 2023 Volume 29 | #674
Some Assembly Required | Asking for a Friend
Monday, May 15, 2023 Volume 28 | #673
Going Forward, Looking Back | Coach Beyond the Score
Monday, May 1, 2023 Volume 28 | #672
Undrafted Day | Always Good to See You
Saturday, April 15, 2023 Volume 28 | #671
Wisely Immature | Life-Long Impressions
Saturday, April 1, 2023 Volume 28 | #670
Consistently Better | Off Key, On Point
Wednesday, March 15, 2023 Volume 28 | #669
Well, You Have Their Attention | Appreciate...and Acknowledge
Wednesday, March 1, 2023 Volume 28 | #668
Opportunities Sprouting Up | Still in the Loop
Wednesday, February 15, 2023 Volume 28 | #667
Welcomed or Processed? | What's on the Menu?
Wednesday, February 1, 2023 Volume 28 | #665
"They" Got Problems | Driving Off Sales
Sunday, January 15, 2023 Volume 28 | #664
Speaking of Leadership | All According to Plan?
Sunday, January 1, 2023 Volume 28 | #663
Well Deserved, But... | Secretly Productive Days
2022
Thursday, December 15, 2022 Volume 28 | #662
When You're Smiling... | Data Isn't Communication
Thursday, December 1, 2022 Volume 28 | #661
The Griswold Effect | They'll Talk if You Listen
Tuesday, November 15, 2022 Volume 28 | #660
Always a New Performance | Don't Skip the Introductions
Tuesday, November 1, 2022 Volume 28 | #659
Improving Bad Fits | Still In The Cards
Saturday, October 15, 2022 Volume 28 | #658
The Hard Truth | Advertising...or Looking?
Saturday, October 1, 2022 Volume 28 | #657
A Stitch in Time | Nice Works
Thursday, September 15, 2022 Volume 28 | #656
Not That Customers Notice | What the World Needs Now...
Thursday, September 1, 2022 Volume 28 | #655
New Name for an Old Issue | The Message in the Tone
Monday, August 15, 2022 Volume 28 | #654
Radio Days | Popeyes University
Monday, August 1, 2022 Volume 28 | #653
Hit Me with Your Worst Shot | The Weakest Link
Friday, July 15, 2022 Volume 28 | #652
Watch the Old Boats | Menus May Have Changed
Friday, July 1, 2022 Volume 28 | #651
Environmental Science | Laughing at Rejection
Wednesday, June 15, 2022 Volume 28 | #650
They're Wide Awake Now | Degrees of Separation
Wednesday, June 1, 2022 Volume 28 | #649
Bench Strength | It's All in Our Minds
Sunday, May 15, 2022 Volume 27 | #648
Stay in the Race | Well, On the Bright Side...
Sunday, May 1, 2022 Volume 27 | #647
It's Still All in a Name | Branching Out?
Friday, April 15, 2022 Volume 27 | #646
Win By Reducing Turnovers | Mastering Fears
Friday, April 1, 2022 Volume 27 | #645
...Let Me Sum Up | Same As It Ever Was
Tuesday, March 15, 2022 Volume 27 | #644
Wise Investing | Business and the Beast
Tuesday, March 1, 2022 Volume 27 | #643
Good For a Laugh | Save You the Trip
Tuesday, February 15, 2022 Volume 27 | #642
Branches Are Still Engines | Give Them Lots to Like
Tuesday, February 1, 2022 Volume 27 | #641
Don't Be Surprised | It's How You Handle It
Saturday, January 15, 2022 Volume 27 | #640
On-Point Leadership | Drumming Up Loyalty
Saturday, January 1, 2022 Volume 27 | #639
People > Systems | Back to the Start?
2021
Wednesday, December 15, 2021 Volume 27 | #638
Moments That Matter | The Writing on the Wall
Wednesday, December 1, 2021 Volume 27 | #637
Replaying the Hits | Value an Honest Mentor
Monday, November 15, 2021 Volume 27 | #636
What's Different Around Here? | Glad You're on the Team
Monday, November 1, 2021 Volume 27 | #635
A Service Pick-Me-Up | Tell Me All About It
Friday, October 15, 2021 Volume 27 | #634
Don't Undersell Sales Roles | Not Shopping Around
Friday, October 1, 2021 Volume 27 | #633
"No" Motivation | Billboard Material
Wednesday, September 15, 2021 Volume 27 | #632
Smiles Amid the Debris | Few Contacts, Great Impacts
Wednesday, September 1, 2021 Volume 27 | #631
Knocked Down, Not Out | Culture Before Money
Sunday, August 15, 2021 Volume 27 | #630
A Real Gym of an Approach | Keeping Up With the Times
Sunday, August 1, 2021 Volume 27 | #629
Not Going to Debate Them | Can You Tell Me Why?
Thursday, July 15, 2021 Volume 27 | #628
Delivering Relationships | Not All That Connected
Thursday, July 1, 2021 Volume 27 | #627
Relationship Breakdown | Raising the Bar
Tuesday, June 15, 2021 Volume 27 | #626
Timely Experiences | Just Keep Swinging
Tuesday, June 1, 2021 Volume 27 | #625
No Insignificant Visit | Always Team Building
Saturday, May 15, 2021 Volume 26 | #624
Crossing That Bridge | Good Bankers Win
Saturday, May 1, 2021 Volume 26 | #623
The Daily Grind | Whataserver
Thursday, April 15, 2021 Volume 26 | #622
On a Role | Great Expectations
Thursday, April 1, 2021 Volume 26 | #621
Never Def to Customers | Long Journeys, Small Steps
Monday, March 15, 2021 Volume 26 | #620
Discovery Channels | The Optimist in the Room
Monday, March 1, 2021 Volume 26 | #619
Always Warranted | Generating Happy Customers
Monday, February 15, 2021 Volume 26 | #618
Winning Cultures | Always Dressed for Success
Monday, February 1, 2021 Volume 26 | #617
Yes, That's a Problem | If a Tree Falls...
Friday, January 15, 2021 Volume 26 | #616
Don't Trip Over Trivia | Striking the Right Chords
Friday, January 1, 2021 Volume 26 | #615
A Game, Not a Season | Don't Fear Crickets
2020
Tuesday, December 15, 2020 Volume 26 | #614
Heeere's Johnny! | No Time to Freeze Up
Tuesday, December 1, 2020 Volume 26 | #613
A Branch Bias? | Rock Star Attitude
Sunday, November 15, 2020 Volume 26 | #612
It's Not About the Turkey | Patience and Humor
Sunday, November 1, 2020 Volume 26 | #611
One More Lap Around the Track | Brushing Up on Checking Up
Thursday, October 15, 2020 Volume 26 | #610
Diver Down | Year of the Cat?
Thursday, October 1, 2020 Volume 26 | #609
Luck Is Earned | A Fair Assessment
Tuesday, September 15, 2020 Volume 26 | #608
Staying Grounded | It's Not About the Tools
Tuesday, September 1, 2020 Volume 26 | #607
Still Rooted in Branches | The Gravity of the Matter
Saturday, August 15, 2020 Volume 26 | #606
Nice Work if You Can Get It | It's Okay to Phone it In
Saturday, August 1, 2020 Volume 26 | #605
Smiling Through it All | What Are You Saving It For?
Wednesday, July 15, 2020 Volume 26 | #604
Information Vacuums | Take a Step Back
Wednesday, July 1, 2020 Volume 26 | #603
Don't Phone in Your Year | Extend Your Reach
Monday, June 15, 2020 Volume 26 | #602
Appreciate the Effort | Taking That Hill
Monday, June 1, 2020 Volume 26 | #601
A Quick Quarter Century | Having Excuses is Not an Excuse
Friday, May 15, 2020 Volume 25 | #600
Channel Changing | Help Others, Help Yourself
Friday, May 1, 2020 Volume 25 | #599
Life's a Dance | Still Loopy After All These Years
Wednesday, April 15, 2020 Volume 25 | #598
More of a Virtue Than Ever | Keep the Change?
Wednesday, April 1, 2020 Volume 25 | #597
A Different Kind of Spring Break | You Earn Future Business Today
Sunday, March 15, 2020 Volume 25 | #596
Challenges Reveal Who We Are | The Branch is Still a Rock
Sunday, March 1, 2020 Volume 25 | #595
Be Worth the Wait | The Office is Calling
Saturday, February 15, 2020 Volume 25 | #594
Don't Put a Hold on Service | Beyond the App Store
Saturday, February 1, 2020 Volume 25 | #593
Not a Canned Approach | What's Your Calling Card?
Wednesday, January 15, 2020 Volume 25 | #592
Talking 'Bout All Generations | Geaux Tigers
Wednesday, January 1, 2020 Volume 25 | #591
Here in the Real World | A Gratitude Adjustment
2019
Sunday, December 15, 2019 Volume 25 | #590
Be of Good Cheer | ...A Few Miles Down the Road
Sunday, December 1, 2019 Volume 25 | #589
A Business Is Not a Building | Weeding Out Complaints
Friday, November 15, 2019 Volume 25 | #588
Duck Blinds and Deer Stands | Terminal Turbulence
Friday, November 1, 2019 Volume 25 | #587
Swinging Toasters on a Stick | Got Any Blank Cassettes?
Tuesday, October 15, 2019 Volume 25 | #586
A Disconnected Experience | Curb(side) Your Enthusiasm
Tuesday, October 1, 2019 Volume 25 | #585
Don't Hold Your Applause | Poor Channel Management
Sunday, September 15, 2019 Volume 25 | #584
Scanning the Future | Always a Value Play
Sunday, September 1, 2019 Volume 25 | #583
Courting Success | Drafting Another Plan
Thursday, August 15, 2019 Volume 25 | #582
Now That's Genius | Not Just Running in Circles
Thursday, August 1, 2019 Volume 25 | #581
Things Can Only Get Better | See You at Shoney's
Monday, July 15, 2019 Volume 25 | #580
Service Driven | Just One More Shot
Monday, July 1, 2019 Volume 25 | #579
Service Outages | A Rewiring Job
Saturday, June 15, 2019 Volume 25 | #578
Pizza, Paint, and Pro Bowls | A Searing Oversight
Saturday, June 1, 2019 Volume 25 | #577
What's in a Name? | Got it Covered
Wednesday, May 15, 2019 Volume 24 | #576
Here Comes the Boom | Don't Play a Shell Game
Wednesday, May 1, 2019 Volume 24 | #575
Efficient Incompetence | The Horse They Rode In On
Monday, April 15, 2019 Volume 24 | #574
Not So Fine Print | Video Killed the Referee Star
Monday, April 1, 2019 Volume 24 | #573
The Better Mousetrap Myth | Step Inside, Walk This Way...
Friday, March 15, 2019 Volume 24 | #572
Wisely Ignorant | Constructive Humor
Friday, March 1, 2019 Volume 24 | #571
A Change Agent | It's a Dirty Job, But...
Friday, February 15, 2019 Volume 24 | #570
Quiche-ing it Real | Shooters Gotta Shoot
Friday, February 1, 2019 Volume 24 | #569
No-Call Me, Maybe | Advantage Fed
Tuesday, January 15, 2019 Volume 24 | #568
The Coaching Tree | To Stand Out, You Do You
Tuesday, January 1, 2019 Volume 24 | #567
What Are We Here For? | Positively Bagging It
2018
Saturday, December 15, 2018 Volume 24 | #566
Don't Fizz Out | Avoid a Stall
Saturday, December 1, 2018 Volume 24 | #565
Let the Prosecution Rest | Sumo Avoidance
Thursday, November 15, 2018 Volume 24 | #564
Technically Fair | A Plane Example of Kindness
Thursday, November 1, 2018 Volume 24 | #563
A Complimentary Outlook | Nontrivial Pursuits
Monday, October 15, 2018 Volume 24 | #562
Truck Stop | Run It Like You Own It
Monday, October 1, 2018 Volume 24 | #561
Team Harmony | People Before Strategy
Saturday, September 15, 2018 Volume 24 | #560
Uber Annoying | Existing Engagement
Saturday, September 1, 2018 Volume 24 | #559
Friendly to a T | Chest Tapping, Not Thumping
Wednesday, August 15, 2018 Volume 24 | #558
The Real Social Network | A Flock of Eagles
Wednesday, August 1, 2018 Volume 24 | #557
Actions Drive Perceptions | Tech Helps When We Do
Sunday, July 15, 2018 Volume 24 | #556
Labor Panes | Always Open for Service
Sunday, July 1, 2018 Volume 24 | #555
Playing the Role of... | Not the Droids You're Looking For
Friday, June 15, 2018 Volume 24 | #554
Go With the Flowchart | Any Smiles on the Menu?
Friday, June 1, 2018 Volume 24 | #553
Staying in My Lane | I'll Take the Strugglers
Tuesday, May 15, 2018 Volume 23 | #552
Your Greatest Show | Life's Slide Show
Tuesday, May 1, 2018 Volume 23 | #551
Positive Pressure | Teams Make Stars
Sunday, April 15, 2018 Volume 23 | #550
A Little Too Territorial | Singing in the Branches
Sunday, April 1, 2018 Volume 23 | #549
The Masters | Special Delivery
Thursday, March 15, 2018 Volume 23 | #548
The Old College Try | It Still Makes Sense on Paper
Thursday, March 1, 2018 Volume 23 | #547
Always Working the Refs | A Light Bulb Moment
Thursday, February 15, 2018 Volume 23 | #546
Tuned In to Problem Resolution | Lining Up Better Experiences
Thursday, February 1, 2018 Volume 23 | #545
Club Nostradamus | Playing the Long Game
Monday, January 15, 2018 Volume 23 | #544
Adapt or Get Benched | Chicken and Checking
Monday, January 1, 2018 Volume 23 | #543
Appreciate the Opportunity | Neighborly Behavior
2017
Friday, December 15, 2017 Volume 23 | #542
Get Me a Rewrite | Work Hard. Be Nice.
Friday, December 1, 2017 Volume 23 | #541
Making it Look Easy | Scrubbing Up
Wednesday, November 15, 2017 Volume 23 | #540
Everyone's MVP | Earning Their Stripes
Wednesday, November 1, 2017 Volume 23 | #539
Building a Solid Foundation | Compliments Before Critiques
Sunday, October 15, 2017 Volume 23 | #538
Unlikely to Like That Approach | Jumping Off the Screen
Sunday, October 1, 2017 Volume 23 | #537
A Learning Guide | All Rise
Friday, September 15, 2017 Volume 23 | #536
Changing Plans, Not Goals | New, Improved, and Stressful
Friday, September 1, 2017 Volume 23 | #535
High Tech, Low Effort | The Rains Came
Tuesday, August 15, 2017 Volume 23 | #534
Moving Heaven and Earth | The Elite Also Know Defeat
Tuesday, August 1, 2017 Volume 23 | #533
On Tour | Don't Sign Out Early
Saturday, July 15, 2017 Volume 23 | #532
Ad-In | Don't Stop Believing
Saturday, July 1, 2017 Volume 23 | #531
Tanking Up on Customer Service | Apocalypse Not Now
Thursday, June 15, 2017 Volume 23 | #530
Half-Gassed Problem Resolution | It Only Looks Easy
Thursday, June 1, 2017 Volume 23 | #529
But Enough About Me... | What Chapter Are You On?
Monday, May 15, 2017 Volume 22 | #528
Throwing Shade on Our Plans | Are We in the Way?
Monday, May 1, 2017 Volume 22 | #527
Hard Work Making it Look Easy | Are You On Customers' Menus?
Saturday, April 15, 2017 Volume 22 | #526
Get Out of the Zone | Coach Them Up
Saturday, April 1, 2017 Volume 22 | #525
Striking the Right Chords | We Do That, Too
Wednesday, March 15, 2017 Volume 22 | #524
A Novel Way of Talking to Folks | Can I Get a Witness?
Wednesday, March 1, 2017 Volume 22 | #523
Do Your Best | Chicken and Kleenex
Wednesday, February 15, 2017 Volume 22 | #522
Eventually Is a Long Time | Can We Agree to be Agreeable?
Wednesday, February 1, 2017 Volume 22 | #521
Blissfully Aware | Everybody Get Onboard
Sunday, January 15, 2017 Volume 22 | #520
Most of Us Are Walk-Ons | Hidden in Plain Sight?
Sunday, January 1, 2017 Volume 22 | #519
Staying Physical | Getting Out of the Blocks
2016
Thursday, December 15, 2016 Volume 22 | #518
New Good Old Days | Appreciating Culture
Thursday, December 1, 2016 Volume 22 | #517
Small Gestures, Clear Messages | We're Unique Like Everyone Else
Tuesday, November 15, 2016 Volume 22 | #516
Driving Home a Message | The Hard Work of Selling Soft
Tuesday, November 1, 2016 Volume 22 | #515
A Tale of Two Lobbies | Willing to Take a Hit?
Saturday, October 15, 2016 Volume 22 | #514
Czech Mates | "Basic" Motivation
Saturday, October 1, 2016 Volume 22 | #513
Not Hard to Compute | Another In-Tents Weekend
Thursday, September 15, 2016 Volume 22 | #512
Course Correcting Detours | Driven to Make an Impression
Thursday, September 1, 2016 Volume 22 | #511
Not Exactly Dumb Luck | Sales Cultures and The Cajun Navy
Monday, August 15, 2016 Volume 22 | #510
Pedaling Inspiration | Delayed Reactions
Monday, August 1, 2016 Volume 22 | #509
Tuning In to Customers | Poke' Whatchamacallit
Friday, July 15, 2016 Volume 22 | #508
Getting Where You Want to Be | Who's the Listing Agent?
Friday, July 1, 2016 Volume 22 | #507
One Thing Leads to the Others | A Shout Out for Shout Outs
Wednesday, June 15, 2016 Volume 22 | #506
Strategies Work When We Do | A Nice Approach to Take
Wednesday, June 1, 2016 Volume 22 | #505
"No" Worries | Graduating Experiences
Sunday, May 15, 2016 Volume 21 | #504
Devaluing Valued Customers | Striking a Competitive Chord
Sunday, May 1, 2016 Volume 21 | #503
Days of Future Past | Restart the Presses!
Friday, April 15, 2016 Volume 21 | #502
Out to Lunch | The Safe Play
Friday, April 1, 2016 Volume 21 | #501
Planet of the Apps | Critical Responses
Tuesday, March 15, 2016 Volume 21 | #500
500 | Through-the-Roof Service
Tuesday, March 1, 2016 Volume 21 | #499
And the Winner Is...Oh...Wait | Who Let the Dogs Out?
Monday, February 15, 2016 Volume 21 | #498
We Love to See You Smile | Setbacks Don't Define You
Monday, February 1, 2016 Volume 21 | #497
Happy, Happy, Joy, Joy | The Power of Showing Up
Friday, January 15, 2016 Volume 21 | #496
Strong Ankles | Warranted Results
Friday, January 1, 2016 Volume 21 | #495
Big Easy Inspiration | Gap Defense
2015
Tuesday, December 15, 2015 Volume 21 | #494
Alpha Monkeys | A No Contact Foul
Tuesday, December 1, 2015 Volume 21 | #493
The Fundamentals of it All | Moderately Impressive
Sunday, November 15, 2015 Volume 21 | #492
Terms of Disengagement | Let's Go to the Video Tape
Sunday, November 1, 2015 Volume 21 | #491
Making Connections | If a Customer Falls in a Forest...
Thursday, October 15, 2015 Volume 21 | #490
If I Had a Hammer... | Making It Your Business
Thursday, October 1, 2015 Volume 21 | #489
Friendlier Skies | Fewer Visits, Greater Impact
Tuesday, September 15, 2015 Volume 21 | #488
Bending Mickey's Ear | The Beauty in a Faked Smile
Tuesday, September 1, 2015 Volume 21 | #487
Where Do They Rank? | Home on the Range
Saturday, August 15, 2015 Volume 21 | #486
The People in Your Neighborhood | Culture Clubs
Saturday, August 1, 2015 Volume 21 | #485
I'll Be Checking Out Now | Blue Collar Man
Wednesday, July 15, 2015 Volume 21 | #484
The Physical Brand | Constructing Trust
Wednesday, July 1, 2015 Volume 21 | #483
All the World's a Stage | Bagging New Customers
Monday, June 15, 2015 Volume 21 | #482
Making a List, Checking it Twice | Staying Physical
Monday, June 1, 2015 Volume 21 | #481
Stone Cutting 20 Years Later | Where's the Ark?
Friday, May 15, 2015 Volume 20 | #480
Cognitive Dissonance, Aisle 2 | The Coming Robot Wars
Friday, May 1, 2015 Volume 20 | #479
Attention Deficit | "Branch Manager" Wisdom
Wednesday, April 15, 2015 Volume 20 | #478
No Wasted Efforts | Striving For Our Goooooooals
Wednesday, April 1, 2015 Volume 20 | #477
Miraculous Perception | Don't Get All Snippy
Sunday, March 15, 2015 Volume 20 | #476
A Giant Impact | A Critical Assessment
Sunday, March 1, 2015 Volume 20 | #475
Doesn't Take a Miracle | Curb Enthusiasm
Sunday, February 15, 2015 Volume 20 | #474
Not to Get Too Technical Here | Who Wants to Move a Sofa?
Sunday, February 1, 2015 Volume 20 | #473
Strategically Strategizing | A First Class Service Call
Thursday, January 15, 2015 Volume 20 | #472
Attention Must Be Paid (Or Not) | Gonna Be Here a While Yet
Thursday, January 1, 2015 Volume 20 | #471
Feels About Right | Gone Grill
2014
Monday, December 15, 2014 Volume 20 | #470
Counting Chickens | Just Goggle It
Monday, December 1, 2014 Volume 20 | #469
Can I Quote You on That? | Taking Service to Heart
Saturday, November 15, 2014 Volume 20 | #468
But Enough About Me... | The Success Chorus
Saturday, November 1, 2014 Volume 20 | #467
Connections are Available | Rebuilt to Last
Wednesday, October 15, 2014 Volume 20 | #466
Changes in Attitudes | Put the Matches Away
Wednesday, October 1, 2014 Volume 20 | #465
Doc, It Hurts When I Do This | A Marketing Message Tune Up
Monday, September 15, 2014 Volume 20 | #464
Grading on a Curve | Restoring a Connection
Monday, September 1, 2014 Volume 20 | #463
As Luck Would Have It | Going Pro
Friday, August 15, 2014 Volume 20 | #462
Maxx-imizing Relationships | A Positive Reflection?
Friday, August 1, 2014 Volume 20 | #461
What's Your Trade? | Who Pays the Bills?
Tuesday, July 15, 2014 Volume 20 | #460
I Believe That We Will Win | Don't Play a Guessing Game
Tuesday, July 1, 2014 Volume 20 | #459
Technically Speaking | With Friends Like These
Sunday, June 15, 2014 Volume 20 | #458
Louder Than Words | Getting on Their Radar
Sunday, June 1, 2014 Volume 20 | #457
Can You Appreciate That? | Projecting Success
Thursday, May 15, 2014 Volume 19 | #456
Just Dinking Around | Getting Carded
Thursday, May 1, 2014 Volume 19 | #455
Preaching to the Choir | Everyone's an Expert Now
Tuesday, April 15, 2014 Volume 19 | #454
Too Much Window Dressing | The Next Draft of the Story
Tuesday, April 1, 2014 Volume 19 | #453
Rolling Up Your Sleeves | A Spoon Full of Sugar
Saturday, March 15, 2014 Volume 19 | #452
Yeah, We All Have a Plan | Wish I Had Your Problems
Saturday, March 1, 2014 Volume 19 | #451
Working to Get Ahead | A Long and Whining Road
Saturday, February 15, 2014 Volume 19 | #450
Super Lessons | Oh, Now I Get It
Saturday, February 1, 2014 Volume 19 | #449
A Straight-to-Video Hit | Some Choice Advice
Wednesday, January 15, 2014 Volume 19 | #448
Can You Dig It? | Uplifting Downloads
Wednesday, January 1, 2014 Volume 19 | #447
Failing Forward | Have We Met?
2013
Sunday, December 15, 2013 Volume 19 | #446
Cascading Along | Key to Success
Sunday, December 1, 2013 Volume 19 | #445
They Can Appreciate That | The Lead Singer
Friday, November 15, 2013 Volume 19 | #444
Hold the Ice | The Pink Princess Protocol
Friday, November 1, 2013 Volume 19 | #443
Song and Verse | The Name of the Game
Tuesday, October 15, 2013 Volume 19 | #442
Driving Customers Away | Back to Training Camp
Tuesday, October 1, 2013 Volume 19 | #441
Not Very Well Done | Getting Goodwill Flowing
Sunday, September 15, 2013 Volume 19 | #440
Gotta Be the Shoes? | Keep on Trucking
Sunday, September 1, 2013 Volume 19 | #439
Bad Boss, Good Advice | Lessons from Bat Man
Thursday, August 15, 2013 Volume 19 | #438
Don't Blame the Job | Small Teams, Big Impressions
Thursday, August 1, 2013 Volume 19 | #437
Coming Into Focus | A Heightened Appreciation
Monday, July 15, 2013 Volume 19 | #436
Humans Being | Right Back at Ya'
Monday, July 1, 2013 Volume 19 | #435
Shoot Me a Text...(Or Not) | That's Just Grand
Saturday, June 15, 2013 Volume 19 | #434
Tell Me a Little About Yourself | A Hiring Window
Saturday, June 1, 2013 Volume 19 | #433
A Deep Bench | Who Are You?
Wednesday, May 15, 2013 Volume 18 | #432
Some Heavy Lifting Required | Is the Order on the Screen Correct?
Wednesday, May 1, 2013 Volume 18 | #431
Decorations Are Signs of Life | Dream Big. Work Hard.
Monday, April 15, 2013 Volume 18 | #430
Just Keep Pitching | No " Re: " at All
Monday, April 1, 2013 Volume 18 | #429
Check Him Out | Music to My Ears
Friday, March 15, 2013 Volume 18 | #428
Just Putting Around | The Core of the Matter
Friday, March 1, 2013 Volume 18 | #427
Something in the Air | Management Theory
Friday, February 15, 2013 Volume 18 | #426
A Cultural Exchange | Leading Indicators
Friday, February 1, 2013 Volume 18 | #425
A Mood Alteration | Nerves of Iron
Tuesday, January 15, 2013 Volume 18 | #424
Put Me In, Coach | Professor C.K.
Tuesday, January 1, 2013 Volume 18 | #423
Unplanned Obsolescence | It's Habit Forming
2012
Saturday, December 15, 2012 Volume 18 | #422
A Better Connection | Limited Offer... ACT NOW!
Saturday, December 1, 2012 Volume 18 | #421
Angry (Younger) Man | Messaging Malpractice
Thursday, November 15, 2012 Volume 18 | #420
The Waiting Game | Not Totally Computing...Yet
Thursday, November 1, 2012 Volume 18 | #419
An In-Tents Weekend | It's the Attitude, Not the Altitude
Monday, October 15, 2012 Volume 18 | #418
Permission to Succeed | Holiday Road
Monday, October 1, 2012 Volume 18 | #417
Marketing Never Goes Out of Style | Still Working it Out
Saturday, September 15, 2012 Volume 18 | #416
Not Going Postal | You Can Get There from Here
Saturday, September 1, 2012 Volume 18 | #415
Hit Me with Your Best Shot | We Just Can't Be Certain
Wednesday, August 15, 2012 Volume 18 | #414
In That Respect | The Nerves of Some People
Wednesday, August 1, 2012 Volume 18 | #413
Testing Our Resolve | A Dog's Life
Sunday, July 15, 2012 Volume 18 | #412
Old Neighbor, New Friend | Avoid the Blackberry Patch
Sunday, July 1, 2012 Volume 18 | #411
Not a Day at the Beach | Where'd Everybody Go?
Friday, June 15, 2012 Volume 18 | #410
Sign Him Up | Strike a Chord with Customers
Friday, June 1, 2012 Volume 18 | #409
Feet, Don't Fail Me Now | Talk it to the Top
Tuesday, May 15, 2012 Volume 17 | #408
Like... You Know | A Pleasant Jolt
Tuesday, May 1, 2012 Volume 17 | #407
Not Very Attendant | Making the Pitch
Sunday, April 15, 2012 Volume 17 | #406
A Wise Environmentalist | Back in the Day
Sunday, April 1, 2012 Volume 17 | #405
Surveying the Scene | Meeting Expectations
Thursday, March 15, 2012 Volume 17 | #404
Admiring Their Style | A Smarter Strategy
Thursday, March 1, 2012 Volume 17 | #403
I Love a Parade? | The Known Unknowns
Wednesday, February 15, 2012 Volume 17 | #402
Catching a Leader in Action | Scouting for Sales
Wednesday, February 1, 2012 Volume 17 | #401
A Couch Full of Geniuses | No Water Breaks
Sunday, January 15, 2012 Volume 17 | #400
Getting More Out of Less | Stepping Out of Line
Sunday, January 1, 2012 Volume 17 | #399
You Won't Win (or Lose) Them All | Working Resolutely
2011
Thursday, December 15, 2011 Volume 17 | #398
There is No "I" in Tebow | Pencil Me In
Thursday, December 1, 2011 Volume 17 | #397
Play Through the Whistle | Cynicism Isn't Intelligence
Tuesday, November 15, 2011 Volume 17 | #396
Quite a Display | Farming for Results
Tuesday, November 1, 2011 Volume 17 | #395
Gauging a Service Culture | Okay, Sign Me Up
Saturday, October 15, 2011 Volume 17 | #394
To Infinity and Beyond | Distorted Feedback
Saturday, October 1, 2011 Volume 17 | #393
Putting on the Ritz | Now That You Have Their Attention
Saturday, October 1, 2011 Volume 17 | #395
Gauging a Service Culture | Okay, Sign Me Up
Thursday, September 15, 2011 Volume 17 | #392
A Lot on Their Minds | Constructive Relationships
Thursday, September 1, 2011 Volume 17 | #391
I'm a Big Fan | Driven for the Business
Monday, August 15, 2011 Volume 17 | #390
Grape Expectations | Skip the Whine List
Monday, August 1, 2011 Volume 17 | #389
Communication Breakdown | The Signs of Leo
Friday, July 15, 2011 Volume 17 | #388
Rejection Letters | Constantly Out of Line
Friday, July 1, 2011 Volume 17 | #387
Keeping Your Head Above Water | Only Argument I Need, Shawn
Wednesday, June 15, 2011 Volume 17 | #386
Poker Face | What Time is it Again?
Wednesday, June 1, 2011 Volume 17 | #385
The Tommy and Gina Business | Apple's Core
Sunday, May 15, 2011 Volume 16 | #384
Who's the Boss? | An Appetite for Improvement
Sunday, May 1, 2011 Volume 16 | #383
Pretty Accommodating | Time to Graduate?
Friday, April 15, 2011 Volume 16 | #382
Nothing Small About Small Talk | Feeling a Little Burned
Friday, April 1, 2011 Volume 16 | #381
Do Your Best to Be Prepared | Come On, Get Happy
Tuesday, March 15, 2011 Volume 16 | #380
Training the Trained | What's Your Message?
Tuesday, March 1, 2011 Volume 16 | #379
First Time Today for Them | Louder Than Words
Tuesday, February 15, 2011 Volume 16 | #378
Dealing With Turbulence | Service Disconnection
Tuesday, February 1, 2011 Volume 16 | #377
A Fair Assessment | Down By the River
Saturday, January 15, 2011 Volume 16 | #376
Press Pound, Zero, Zero, etc. | Put Me In Coach
Saturday, January 1, 2011 Volume 16 | #375
A Touching Display | Who Makes The List?
2010
Wednesday, December 15, 2010 Volume 16 | #374
A Sensible Position | Neighborly Advice
Wednesday, December 1, 2010 Volume 16 | #373
Picture Imperfect Service | Cleaning Up Attitudes
Monday, November 15, 2010 Volume 16 | #372
As Luck Would Have It | Just Kids Stuff?
Monday, November 1, 2010 Volume 16 | #371
Complimenting Your Approach | Act Now, Supplies are Limited
Friday, October 15, 2010 Volume 16 | #370
Sales Through the Roof | Do Customers "Know" You or "No" You?
Friday, October 1, 2010 Volume 16 | #369
Timely Meetings | Getting Attitudes in Line
Wednesday, September 15, 2010 Volume 16 | #368
Projecting the Right Image | A Simpler Focus
Wednesday, September 1, 2010 Volume 16 | #367
A Gesture Worthy of Copying | Play Like You Practice
Sunday, August 15, 2010 Volume 16 | #366
You Don't Have to Google It | Talking To, Not At, People
Sunday, August 1, 2010 Volume 16 | #365
Life Lessons on the D Train | Overcoming Reservations
Thursday, July 15, 2010 Volume 16 | #364
Hear. And Now. | What Exactly Did We Witness?
Thursday, July 1, 2010 Volume 16 | #363
Can I Get An Upgrade? | No Really, It's Not About You
Tuesday, June 15, 2010 Volume 16 | #362
Training That Computes | Didn't Mean to Intrude
Tuesday, June 1, 2010 Volume 16 | #361
My Kind of Town | High Value in Low Tech Marketing
Saturday, May 15, 2010 Volume 15 | #360
Fishing for Great Service | They Can't Hear Me Now
Saturday, May 1, 2010 Volume 15 | #359
An Effective Lobbyist | A Healthy Dose of Laughter
Thursday, April 15, 2010 Volume 15 | #358
Come On, Get Happy | Getting the Message
Thursday, April 1, 2010 Volume 15 | #357
Work of Art | A Bad Journal Entry
Monday, March 15, 2010 Volume 15 | #356
Total Recall | Some Heavy Lifting Required
Monday, March 1, 2010 Volume 15 | #355
Well, That's Not Cool | Miraculous Leadership
Monday, February 15, 2010 Volume 15 | #354
Art and Science | Take Me to Court
Monday, February 1, 2010 Volume 15 | #353
Drafting Your Own Story | Coffee House Blues
Friday, January 15, 2010 Volume 15 | #352
Warming Up Potential Customers | More Input Produces More Output
Friday, January 1, 2010 Volume 15 | #351
It Keeps You Running | Maintaining Customer Trust
2009
Tuesday, December 15, 2009 Volume 15 | #350
A Basic Mistake | Maybe Lighten Up a Bit
Tuesday, December 1, 2009 Volume 15 | #349
Gobbling Up Attention | Hard Topping That
Sunday, November 15, 2009 Volume 15 | #348
A Little Dream Time | Looking Up or Looking Down?
Sunday, November 1, 2009 Volume 15 | #347
Higher Priorities? | Experience by Committee
Thursday, October 15, 2009 Volume 15 | #346
Lost in a Crowd | A Chili Reception
Thursday, October 1, 2009 Volume 15 | #345
Trying to Control Ourselves | Appreciating Appreciation
Tuesday, September 15, 2009 Volume 15 | #344
The Art of Marketing | Not So Trivial Trinkets
Tuesday, September 1, 2009 Volume 15 | #343
Rock Solid Service | Stay Seated For This One
Saturday, August 15, 2009 Volume 15 | #342
Didn't Mean to Intrude | Seeing Red
Saturday, August 1, 2009 Volume 15 | #341
The Magic of Perseverance | They Still Don't Get It
Wednesday, July 15, 2009 Volume 15 | #340
Not McLovin It | Following the Text
Wednesday, July 1, 2009 Volume 15 | #339
Give Them a Break | A Class Act
Monday, June 15, 2009 Volume 15 | #338
Keep on Trucking | Call My Agent
Monday, June 1, 2009 Volume 15 | #337
If The Shoe Fits | Some Timely Training
Friday, May 15, 2009 Volume 14 | #336
Better Latte Than Never | Not That They'd Notice
Friday, May 1, 2009 Volume 14 | #335
Signs of Effectiveness | Drafting Your Future
Wednesday, April 15, 2009 Volume 14 | #334
Managing to Improve Training | A Master Attitude
Wednesday, April 1, 2009 Volume 14 | #333
Exquisite Inattention to Detail | An 800 LB Gorilla
Sunday, March 15, 2009 Volume 14 | #332
You Following Me Here? | A Little "Free" Advice
Sunday, March 1, 2009 Volume 14 | #331
Don't Discount Yourself | Fees Don't Fail Me Now
Sunday, February 15, 2009 Volume 14 | #330
Everyday Genius | An Unexpected Upgrade
Sunday, February 1, 2009 Volume 14 | #329
Texting Your Nerves | Whistling a More Positive Tune
Thursday, January 15, 2009 Volume 14 | #328
Defending Your Goals | A Helpful Impression
Thursday, January 1, 2009 Volume 14 | #327
Ad In or Ad Out? | The Mood of Business