2024
Sunday, September 01, 2024 Volume 30 | #704
Recognized or Scrutinized? |
Photographic Memories
Thursday, August 15, 2024 Volume 30 | #703
We Earn Our "Burdens" |
Hiding in Plain Sight?
Thursday, August 01, 2024 Volume 30 | #702
Playing Favorites |
More Than a Paycheck
Monday, July 15, 2024 Volume 30 | #701
Riding the Storm Out |
Ready to Respond?
Monday, July 01, 2024 Volume 30 | #700
Acting Right |
A Routine Exit
Saturday, June 15, 2024 Volume 30 | #699
Who's Gonna Answer It? |
Roger That
Saturday, June 01, 2024 Volume 30 | #698
Still Judging the Book... |
This is 30
Wednesday, May 15, 2024 Volume 29 | #697
The Hard Truth on Soft Skills |
Know What I Meme?
Wednesday, May 01, 2024 Volume 29 | #696
Not All That Different |
Motivate Your Self-Motivators
Monday, April 15, 2024 Volume 29 | #695
"Dumb Luck" Isn't Dumb |
A Thespian's Resolve
Monday, April 01, 2024 Volume 29 | #694
P-Trap Philosopher |
Good Girl, Ginger!
Friday, March 15, 2024 Volume 29 | #693
MVP Traits |
Storytellers Everywhere
Friday, March 01, 2024 Volume 29 | #692
Rejection Impressions |
Taking a Knee
Thursday, February 15, 2024 Volume 29 | #691
Trust Trumps Price |
Saving Relationships
Thursday, February 01, 2024 Volume 29 | #690
Another Brick in the Wall |
Thought You Knew
Monday, January 15, 2024 Volume 29 | #689
MVP Acknowledgements |
Engaged Chats
Monday, January 01, 2024 Volume 29 | #688
A Hometown Reminder |
Nothing Artificial About It
2023
Friday, December 15, 2023 Volume 29 | #687
A Complimentary Style |
The Keys to Success
Friday, December 01, 2023 Volume 29 | #686
Newsworthy Resilience |
What are Words For?
Wednesday, November 15, 2023 Volume 29 | #685
Meeting Just to Meet? |
The Rates of Competition
Wednesday, November 01, 2023 Volume 29 | #684
Cue the Dancing Gopher |
Always Be Learning
Sunday, October 15, 2023 Volume 29 | #683
It's Not About Buildings |
Expecting Success
Sunday, October 01, 2023 Volume 29 | #682
Grounded Customer Service |
Grace Periods
Friday, September 15, 2023 Volume 29 | #681
Week 1 Wisdom |
Come Monday
Friday, September 01, 2023 Volume 29 | #680
Making it Personal |
Doesn't That Bug You?
Tuesday, August 15, 2023 Volume 29 | #679
Communicate Beyond Words |
Keep Your Hand Up
Tuesday, August 01, 2023 Volume 29 | #678
Not a Flattering Look |
A Fighting Chance
Saturday, July 15, 2023 Volume 29 | #677
Shark Wisdom |
Are We Getting it Right?
Saturday, July 01, 2023 Volume 29 | #676
New Day, New Game |
Nice Chatting With You
Thursday, June 15, 2023 Volume 29 | #675
An Honest Smile |
What Walks in When You Do?
Thursday, June 01, 2023 Volume 29 | #674
Some Assembly Required |
Asking for a Friend
Monday, May 15, 2023 Volume 28 | #673
Going Forward, Looking Back |
Coach Beyond the Score
Monday, May 01, 2023 Volume 28 | #672
Undrafted Day |
Always Good to See You
Saturday, April 15, 2023 Volume 28 | #671
Wisely Immature |
Life-Long Impressions
Saturday, April 01, 2023 Volume 28 | #670
Consistently Better |
Off Key, On Point
Wednesday, March 15, 2023 Volume 28 | #669
Well, You Have Their Attention |
Appreciate...and Acknowledge
Wednesday, March 01, 2023 Volume 28 | #668
Opportunities Sprouting Up |
Still in the Loop
Wednesday, February 15, 2023 Volume 28 | #667
Welcomed or Processed? |
What's on the Menu?
Wednesday, February 01, 2023 Volume 28 | #665
"They" Got Problems |
Driving Off Sales
Sunday, January 15, 2023 Volume 28 | #664
Speaking of Leadership |
All According to Plan?
Sunday, January 01, 2023 Volume 28 | #663
Well Deserved, But... |
Secretly Productive Days
2022
Thursday, December 15, 2022 Volume 28 | #662
When You're Smiling... |
Data Isn't Communication
Thursday, December 01, 2022 Volume 28 | #661
The Griswold Effect |
They'll Talk if You Listen
Tuesday, November 15, 2022 Volume 28 | #660
Always a New Performance |
Don't Skip the Introductions
Tuesday, November 01, 2022 Volume 28 | #659
Improving Bad Fits |
Still In The Cards
Saturday, October 15, 2022 Volume 28 | #658
The Hard Truth |
Advertising...or Looking?
Saturday, October 01, 2022 Volume 28 | #657
A Stitch in Time |
Nice Works
Thursday, September 15, 2022 Volume 28 | #656
Not That Customers Notice |
What the World Needs Now...
Thursday, September 01, 2022 Volume 28 | #655
New Name for an Old Issue |
The Message in the Tone
Monday, August 15, 2022 Volume 28 | #654
Radio Days |
Popeyes University
Monday, August 01, 2022 Volume 28 | #653
Hit Me with Your Worst Shot |
The Weakest Link
Friday, July 15, 2022 Volume 28 | #652
Watch the Old Boats |
Menus May Have Changed
Friday, July 01, 2022 Volume 28 | #651
Environmental Science |
Laughing at Rejection
Wednesday, June 15, 2022 Volume 28 | #650
They're Wide Awake Now |
Degrees of Separation
Wednesday, June 01, 2022 Volume 28 | #649
Bench Strength |
It's All in Our Minds
Sunday, May 15, 2022 Volume 27 | #648
Stay in the Race |
Well, On the Bright Side...
Sunday, May 01, 2022 Volume 27 | #647
It's Still All in a Name |
Branching Out?
Friday, April 15, 2022 Volume 27 | #646
Win By Reducing Turnovers |
Mastering Fears
Friday, April 01, 2022 Volume 27 | #645
...Let Me Sum Up |
Same As It Ever Was
Tuesday, March 15, 2022 Volume 27 | #644
Wise Investing |
Business and the Beast
Tuesday, March 01, 2022 Volume 27 | #643
Good For a Laugh |
Save You the Trip
Tuesday, February 15, 2022 Volume 27 | #642
Branches Are Still Engines |
Give Them Lots to Like
Tuesday, February 01, 2022 Volume 27 | #641
Don't Be Surprised |
It's How You Handle It
Saturday, January 15, 2022 Volume 27 | #640
On-Point Leadership |
Drumming Up Loyalty
Saturday, January 01, 2022 Volume 27 | #639
People > Systems |
Back to the Start?
2021
Wednesday, December 15, 2021 Volume 27 | #638
Moments That Matter |
The Writing on the Wall
Wednesday, December 01, 2021 Volume 27 | #637
Replaying the Hits |
Value an Honest Mentor
Monday, November 15, 2021 Volume 27 | #636
What's Different Around Here? |
Glad You're on the Team
Monday, November 01, 2021 Volume 27 | #635
A Service Pick-Me-Up |
Tell Me All About It
Friday, October 15, 2021 Volume 27 | #634
Don't Undersell Sales Roles |
Not Shopping Around
Friday, October 01, 2021 Volume 27 | #633
"No" Motivation |
Billboard Material
Wednesday, September 15, 2021 Volume 27 | #632
Smiles Amid the Debris |
Few Contacts, Great Impacts
Wednesday, September 01, 2021 Volume 27 | #631
Knocked Down, Not Out |
Culture Before Money
Sunday, August 15, 2021 Volume 27 | #630
A Real Gym of an Approach |
Keeping Up With the Times
Sunday, August 01, 2021 Volume 27 | #629
Not Going to Debate Them |
Can You Tell Me Why?
Thursday, July 15, 2021 Volume 27 | #628
Delivering Relationships |
Not All That Connected
Thursday, July 01, 2021 Volume 27 | #627
Relationship Breakdown |
Raising the Bar
Tuesday, June 15, 2021 Volume 27 | #626
Timely Experiences |
Just Keep Swinging
Tuesday, June 01, 2021 Volume 27 | #625
No Insignificant Visit |
Always Team Building
Saturday, May 15, 2021 Volume 26 | #624
Crossing That Bridge |
Good Bankers Win
Saturday, May 01, 2021 Volume 26 | #623
The Daily Grind |
Whataserver
Thursday, April 15, 2021 Volume 26 | #622
On a Role |
Great Expectations
Thursday, April 01, 2021 Volume 26 | #621
Never Def to Customers |
Long Journeys, Small Steps
Monday, March 15, 2021 Volume 26 | #620
Discovery Channels |
The Optimist in the Room
Monday, March 01, 2021 Volume 26 | #619
Always Warranted |
Generating Happy Customers
Monday, February 15, 2021 Volume 26 | #618
Winning Cultures |
Always Dressed for Success
Monday, February 01, 2021 Volume 26 | #617
Yes, That's a Problem |
If a Tree Falls...
Friday, January 15, 2021 Volume 26 | #616
Don't Trip Over Trivia |
Striking the Right Chords
Friday, January 01, 2021 Volume 26 | #615
A Game, Not a Season |
Don't Fear Crickets
2020
Tuesday, December 15, 2020 Volume 26 | #614
Heeere's Johnny! |
No Time to Freeze Up
Tuesday, December 01, 2020 Volume 26 | #613
A Branch Bias? |
Rock Star Attitude
Sunday, November 15, 2020 Volume 26 | #612
It's Not About the Turkey |
Patience and Humor
Sunday, November 01, 2020 Volume 26 | #611
One More Lap Around the Track |
Brushing Up on Checking Up
Thursday, October 15, 2020 Volume 26 | #610
Diver Down |
Year of the Cat?
Thursday, October 01, 2020 Volume 26 | #609
Luck Is Earned |
A Fair Assessment
Tuesday, September 15, 2020 Volume 26 | #608
Staying Grounded |
It's Not About the Tools
Tuesday, September 01, 2020 Volume 26 | #607
Still Rooted in Branches |
The Gravity of the Matter
Saturday, August 15, 2020 Volume 26 | #606
Nice Work if You Can Get It |
It's Okay to Phone it In
Saturday, August 01, 2020 Volume 26 | #605
Smiling Through it All |
What Are You Saving It For?
Wednesday, July 15, 2020 Volume 26 | #604
Information Vacuums |
Take a Step Back
Wednesday, July 01, 2020 Volume 26 | #603
Don't Phone in Your Year |
Extend Your Reach
Monday, June 15, 2020 Volume 26 | #602
Appreciate the Effort |
Taking That Hill
Monday, June 01, 2020 Volume 26 | #601
A Quick Quarter Century |
Having Excuses is Not an Excuse
Friday, May 15, 2020 Volume 25 | #600
Channel Changing |
Help Others, Help Yourself
Friday, May 01, 2020 Volume 25 | #599
Life's a Dance |
Still Loopy After All These Years
Wednesday, April 15, 2020 Volume 25 | #598
More of a Virtue Than Ever |
Keep the Change?
Wednesday, April 01, 2020 Volume 25 | #597
A Different Kind of Spring Break |
You Earn Future Business Today
Sunday, March 15, 2020 Volume 25 | #596
Challenges Reveal Who We Are |
The Branch is Still a Rock
Sunday, March 01, 2020 Volume 25 | #595
Be Worth the Wait |
The Office is Calling
Saturday, February 15, 2020 Volume 25 | #594
Don't Put a Hold on Service |
Beyond the App Store
Saturday, February 01, 2020 Volume 25 | #593
Not a Canned Approach |
What's Your Calling Card?
Wednesday, January 15, 2020 Volume 25 | #592
Talking 'Bout All Generations |
Geaux Tigers
Wednesday, January 01, 2020 Volume 25 | #591
Here in the Real World |
A Gratitude Adjustment
2019
Sunday, December 15, 2019 Volume 25 | #590
Be of Good Cheer |
...A Few Miles Down the Road
Sunday, December 01, 2019 Volume 25 | #589
A Business Is Not a Building |
Weeding Out Complaints
Friday, November 15, 2019 Volume 25 | #588
Duck Blinds and Deer Stands |
Terminal Turbulence
Friday, November 01, 2019 Volume 25 | #587
Swinging Toasters on a Stick |
Got Any Blank Cassettes?
Tuesday, October 15, 2019 Volume 25 | #586
A Disconnected Experience |
Curb(side) Your Enthusiasm
Tuesday, October 01, 2019 Volume 25 | #585
Don't Hold Your Applause |
Poor Channel Management
Sunday, September 15, 2019 Volume 25 | #584
Scanning the Future |
Always a Value Play
Sunday, September 01, 2019 Volume 25 | #583
Courting Success |
Drafting Another Plan
Thursday, August 15, 2019 Volume 25 | #582
Now That's Genius |
Not Just Running in Circles
Thursday, August 01, 2019 Volume 25 | #581
Things Can Only Get Better |
See You at Shoney's
Monday, July 15, 2019 Volume 25 | #580
Service Driven |
Just One More Shot
Monday, July 01, 2019 Volume 25 | #579
Service Outages |
A Rewiring Job
Saturday, June 15, 2019 Volume 25 | #578
Pizza, Paint, and Pro Bowls |
A Searing Oversight
Saturday, June 01, 2019 Volume 25 | #577
What's in a Name? |
Got it Covered
Wednesday, May 15, 2019 Volume 24 | #576
Here Comes the Boom |
Don't Play a Shell Game
Wednesday, May 01, 2019 Volume 24 | #575
Efficient Incompetence |
The Horse They Rode In On
Monday, April 15, 2019 Volume 24 | #574
Not So Fine Print |
Video Killed the Referee Star
Monday, April 01, 2019 Volume 24 | #573
The Better Mousetrap Myth |
Step Inside, Walk This Way...
Friday, March 15, 2019 Volume 24 | #572
Wisely Ignorant |
Constructive Humor
Friday, March 01, 2019 Volume 24 | #571
A Change Agent |
It's a Dirty Job, But...
Friday, February 15, 2019 Volume 24 | #570
Quiche-ing it Real |
Shooters Gotta Shoot
Friday, February 01, 2019 Volume 24 | #569
No-Call Me, Maybe |
Advantage Fed
Tuesday, January 15, 2019 Volume 24 | #568
The Coaching Tree |
To Stand Out, You Do You
Tuesday, January 01, 2019 Volume 24 | #567
What Are We Here For? |
Positively Bagging It
2018
Saturday, December 15, 2018 Volume 24 | #566
Don't Fizz Out |
Avoid a Stall
Saturday, December 01, 2018 Volume 24 | #565
Let the Prosecution Rest |
Sumo Avoidance
Thursday, November 15, 2018 Volume 24 | #564
Technically Fair |
A Plane Example of Kindness
Thursday, November 01, 2018 Volume 24 | #563
A Complimentary Outlook |
Nontrivial Pursuits
Monday, October 15, 2018 Volume 24 | #562
Truck Stop |
Run It Like You Own It
Monday, October 01, 2018 Volume 24 | #561
Team Harmony |
People Before Strategy
Saturday, September 15, 2018 Volume 24 | #560
Uber Annoying |
Existing Engagement
Saturday, September 01, 2018 Volume 24 | #559
Friendly to a T |
Chest Tapping, Not Thumping
Wednesday, August 15, 2018 Volume 24 | #558
The Real Social Network |
A Flock of Eagles
Wednesday, August 01, 2018 Volume 24 | #557
Actions Drive Perceptions |
Tech Helps When We Do
Sunday, July 15, 2018 Volume 24 | #556
Labor Panes |
Always Open for Service
Sunday, July 01, 2018 Volume 24 | #555
Playing the Role of... |
Not the Droids You're Looking For
Friday, June 15, 2018 Volume 24 | #554
Go With the Flowchart |
Any Smiles on the Menu?
Friday, June 01, 2018 Volume 24 | #553
Staying in My Lane |
I'll Take the Strugglers
Tuesday, May 15, 2018 Volume 23 | #552
Your Greatest Show |
Life's Slide Show
Tuesday, May 01, 2018 Volume 23 | #551
Positive Pressure |
Teams Make Stars
Sunday, April 15, 2018 Volume 23 | #550
A Little Too Territorial |
Singing in the Branches
Sunday, April 01, 2018 Volume 23 | #549
The Masters |
Special Delivery
Thursday, March 15, 2018 Volume 23 | #548
The Old College Try |
It Still Makes Sense on Paper
Thursday, March 01, 2018 Volume 23 | #547
Always Working the Refs |
A Light Bulb Moment
Thursday, February 15, 2018 Volume 23 | #546
Tuned In to Problem Resolution |
Lining Up Better Experiences
Thursday, February 01, 2018 Volume 23 | #545
Club Nostradamus |
Playing the Long Game
Monday, January 15, 2018 Volume 23 | #544
Adapt or Get Benched |
Chicken and Checking
Monday, January 01, 2018 Volume 23 | #543
Appreciate the Opportunity |
Neighborly Behavior
2017
Friday, December 15, 2017 Volume 23 | #542
Get Me a Rewrite |
Work Hard. Be Nice.
Friday, December 01, 2017 Volume 23 | #541
Making it Look Easy |
Scrubbing Up
Wednesday, November 15, 2017 Volume 23 | #540
Everyone's MVP |
Earning Their Stripes
Wednesday, November 01, 2017 Volume 23 | #539
Building a Solid Foundation |
Compliments Before Critiques
Sunday, October 15, 2017 Volume 23 | #538
Unlikely to Like That Approach |
Jumping Off the Screen
Sunday, October 01, 2017 Volume 23 | #537
A Learning Guide |
All Rise
Friday, September 15, 2017 Volume 23 | #536
Changing Plans, Not Goals |
New, Improved, and Stressful
Friday, September 01, 2017 Volume 23 | #535
High Tech, Low Effort |
The Rains Came
Tuesday, August 15, 2017 Volume 23 | #534
Moving Heaven and Earth |
The Elite Also Know Defeat
Tuesday, August 01, 2017 Volume 23 | #533
On Tour |
Don't Sign Out Early
Saturday, July 15, 2017 Volume 23 | #532
Ad-In |
Don't Stop Believing
Saturday, July 01, 2017 Volume 23 | #531
Tanking Up on Customer Service |
Apocalypse Not Now
Thursday, June 15, 2017 Volume 23 | #530
Half-Gassed Problem Resolution |
It Only Looks Easy
Thursday, June 01, 2017 Volume 23 | #529
But Enough About Me... |
What Chapter Are You On?
Monday, May 15, 2017 Volume 22 | #528
Throwing Shade on Our Plans |
Are We in the Way?
Monday, May 01, 2017 Volume 22 | #527
Hard Work Making it Look Easy |
Are You On Customers' Menus?
Saturday, April 15, 2017 Volume 22 | #526
Get Out of the Zone |
Coach Them Up
Saturday, April 01, 2017 Volume 22 | #525
Striking the Right Chords |
We Do That, Too
Wednesday, March 15, 2017 Volume 22 | #524
A Novel Way of Talking to Folks |
Can I Get a Witness?
Wednesday, March 01, 2017 Volume 22 | #523
Do Your Best |
Chicken and Kleenex
Wednesday, February 15, 2017 Volume 22 | #522
Eventually Is a Long Time |
Can We Agree to be Agreeable?
Wednesday, February 01, 2017 Volume 22 | #521
Blissfully Aware |
Everybody Get Onboard
Sunday, January 15, 2017 Volume 22 | #520
Most of Us Are Walk-Ons |
Hidden in Plain Sight?
Sunday, January 01, 2017 Volume 22 | #519
Staying Physical |
Getting Out of the Blocks
2016
Thursday, December 15, 2016 Volume 22 | #518
New Good Old Days |
Appreciating Culture
Thursday, December 01, 2016 Volume 22 | #517
Small Gestures, Clear Messages |
We're Unique Like Everyone Else
Tuesday, November 15, 2016 Volume 22 | #516
Driving Home a Message |
The Hard Work of Selling Soft
Tuesday, November 01, 2016 Volume 22 | #515
A Tale of Two Lobbies |
Willing to Take a Hit?
Saturday, October 15, 2016 Volume 22 | #514
Czech Mates |
"Basic" Motivation
Saturday, October 01, 2016 Volume 22 | #513
Not Hard to Compute |
Another In-Tents Weekend
Thursday, September 15, 2016 Volume 22 | #512
Course Correcting Detours |
Driven to Make an Impression
Thursday, September 01, 2016 Volume 22 | #511
Not Exactly Dumb Luck |
Sales Cultures and The Cajun Navy
Monday, August 15, 2016 Volume 22 | #510
Pedaling Inspiration |
Delayed Reactions
Monday, August 01, 2016 Volume 22 | #509
Tuning In to Customers |
Poke' Whatchamacallit
Friday, July 15, 2016 Volume 22 | #508
Getting Where You Want to Be |
Who's the Listing Agent?
Friday, July 01, 2016 Volume 22 | #507
One Thing Leads to the Others |
A Shout Out for Shout Outs
Wednesday, June 15, 2016 Volume 22 | #506
Strategies Work When We Do |
A Nice Approach to Take
Wednesday, June 01, 2016 Volume 22 | #505
"No" Worries |
Graduating Experiences
Sunday, May 15, 2016 Volume 21 | #504
Devaluing Valued Customers |
Striking a Competitive Chord
Sunday, May 01, 2016 Volume 21 | #503
Days of Future Past |
Restart the Presses!
Friday, April 15, 2016 Volume 21 | #502
Out to Lunch |
The Safe Play
Friday, April 01, 2016 Volume 21 | #501
Planet of the Apps |
Critical Responses
Tuesday, March 15, 2016 Volume 21 | #500
500 |
Through-the-Roof Service
Tuesday, March 01, 2016 Volume 21 | #499
And the Winner Is...Oh...Wait |
Who Let the Dogs Out?
Monday, February 15, 2016 Volume 21 | #498
We Love to See You Smile |
Setbacks Don't Define You
Monday, February 01, 2016 Volume 21 | #497
Happy, Happy, Joy, Joy |
The Power of Showing Up
Friday, January 15, 2016 Volume 21 | #496
Strong Ankles |
Warranted Results
Friday, January 01, 2016 Volume 21 | #495
Big Easy Inspiration |
Gap Defense
2015
Tuesday, December 15, 2015 Volume 21 | #494
Alpha Monkeys |
A No Contact Foul
Tuesday, December 01, 2015 Volume 21 | #493
The Fundamentals of it All |
Moderately Impressive
Sunday, November 15, 2015 Volume 21 | #492
Terms of Disengagement |
Let's Go to the Video Tape
Sunday, November 01, 2015 Volume 21 | #491
Making Connections |
If a Customer Falls in a Forest...
Thursday, October 15, 2015 Volume 21 | #490
If I Had a Hammer... |
Making It Your Business
Thursday, October 01, 2015 Volume 21 | #489
Friendlier Skies |
Fewer Visits, Greater Impact
Tuesday, September 15, 2015 Volume 21 | #488
Bending Mickey's Ear |
The Beauty in a Faked Smile
Tuesday, September 01, 2015 Volume 21 | #487
Where Do They Rank? |
Home on the Range
Saturday, August 15, 2015 Volume 21 | #486
The People in Your Neighborhood |
Culture Clubs
Saturday, August 01, 2015 Volume 21 | #485
I'll Be Checking Out Now |
Blue Collar Man
Wednesday, July 15, 2015 Volume 21 | #484
The Physical Brand |
Constructing Trust
Wednesday, July 01, 2015 Volume 21 | #483
All the World's a Stage |
Bagging New Customers
Monday, June 15, 2015 Volume 21 | #482
Making a List, Checking it Twice |
Staying Physical
Monday, June 01, 2015 Volume 21 | #481
Stone Cutting 20 Years Later |
Where's the Ark?
Friday, May 15, 2015 Volume 20 | #480
Cognitive Dissonance, Aisle 2 |
The Coming Robot Wars
Friday, May 01, 2015 Volume 20 | #479
Attention Deficit |
"Branch Manager" Wisdom
Wednesday, April 15, 2015 Volume 20 | #478
No Wasted Efforts |
Striving For Our Goooooooals
Wednesday, April 01, 2015 Volume 20 | #477
Miraculous Perception |
Don't Get All Snippy
Sunday, March 15, 2015 Volume 20 | #476
A Giant Impact |
A Critical Assessment
Sunday, March 01, 2015 Volume 20 | #475
Doesn't Take a Miracle |
Curb Enthusiasm
Sunday, February 15, 2015 Volume 20 | #474
Not to Get Too Technical Here |
Who Wants to Move a Sofa?
Sunday, February 01, 2015 Volume 20 | #473
Strategically Strategizing |
A First Class Service Call
Thursday, January 15, 2015 Volume 20 | #472
Attention Must Be Paid (Or Not) |
Gonna Be Here a While Yet
Thursday, January 01, 2015 Volume 20 | #471
Feels About Right |
Gone Grill
2014
Monday, December 15, 2014 Volume 20 | #470
Counting Chickens |
Just Goggle It
Monday, December 01, 2014 Volume 20 | #469
Can I Quote You on That? |
Taking Service to Heart
Saturday, November 15, 2014 Volume 20 | #468
But Enough About Me... |
The Success Chorus
Saturday, November 01, 2014 Volume 20 | #467
Connections are Available |
Rebuilt to Last
Wednesday, October 15, 2014 Volume 20 | #466
Changes in Attitudes |
Put the Matches Away
Wednesday, October 01, 2014 Volume 20 | #465
Doc, It Hurts When I Do This |
A Marketing Message Tune Up
Monday, September 15, 2014 Volume 20 | #464
Grading on a Curve |
Restoring a Connection
Monday, September 01, 2014 Volume 20 | #463
As Luck Would Have It |
Going Pro
Friday, August 15, 2014 Volume 20 | #462
Maxx-imizing Relationships |
A Positive Reflection?
Friday, August 01, 2014 Volume 20 | #461
What's Your Trade? |
Who Pays the Bills?
Tuesday, July 15, 2014 Volume 20 | #460
I Believe That We Will Win |
Don't Play a Guessing Game
Tuesday, July 01, 2014 Volume 20 | #459
Technically Speaking |
With Friends Like These
Sunday, June 15, 2014 Volume 20 | #458
Louder Than Words |
Getting on Their Radar
Sunday, June 01, 2014 Volume 20 | #457
Can You Appreciate That? |
Projecting Success
Thursday, May 15, 2014 Volume 19 | #456
Just Dinking Around |
Getting Carded
Thursday, May 01, 2014 Volume 19 | #455
Preaching to the Choir |
Everyone's an Expert Now
Tuesday, April 15, 2014 Volume 19 | #454
Too Much Window Dressing |
The Next Draft of the Story
Tuesday, April 01, 2014 Volume 19 | #453
Rolling Up Your Sleeves |
A Spoon Full of Sugar
Saturday, March 15, 2014 Volume 19 | #452
Yeah, We All Have a Plan |
Wish I Had Your Problems
Saturday, March 01, 2014 Volume 19 | #451
Working to Get Ahead |
A Long and Whining Road
Saturday, February 15, 2014 Volume 19 | #450
Super Lessons |
Oh, Now I Get It
Saturday, February 01, 2014 Volume 19 | #449
A Straight-to-Video Hit |
Some Choice Advice
Wednesday, January 15, 2014 Volume 19 | #448
Can You Dig It? |
Uplifting Downloads
Wednesday, January 01, 2014 Volume 19 | #447
Failing Forward |
Have We Met?
2013
Sunday, December 15, 2013 Volume 19 | #446
Cascading Along |
Key to Success
Sunday, December 01, 2013 Volume 19 | #445
They Can Appreciate That |
The Lead Singer
Friday, November 15, 2013 Volume 19 | #444
Hold the Ice |
The Pink Princess Protocol
Friday, November 01, 2013 Volume 19 | #443
Song and Verse |
The Name of the Game
Tuesday, October 15, 2013 Volume 19 | #442
Driving Customers Away |
Back to Training Camp
Tuesday, October 01, 2013 Volume 19 | #441
Not Very Well Done |
Getting Goodwill Flowing
Sunday, September 15, 2013 Volume 19 | #440
Gotta Be the Shoes? |
Keep on Trucking
Sunday, September 01, 2013 Volume 19 | #439
Bad Boss, Good Advice |
Lessons from Bat Man
Thursday, August 15, 2013 Volume 19 | #438
Don't Blame the Job |
Small Teams, Big Impressions
Thursday, August 01, 2013 Volume 19 | #437
Coming Into Focus |
A Heightened Appreciation
Monday, July 15, 2013 Volume 19 | #436
Humans Being |
Right Back at Ya'
Monday, July 01, 2013 Volume 19 | #435
Shoot Me a Text...(Or Not) |
That's Just Grand
Saturday, June 15, 2013 Volume 19 | #434
Tell Me a Little About Yourself |
A Hiring Window
Saturday, June 01, 2013 Volume 19 | #433
A Deep Bench |
Who Are You?
Wednesday, May 15, 2013 Volume 18 | #432
Some Heavy Lifting Required |
Is the Order on the Screen Correct?
Wednesday, May 01, 2013 Volume 18 | #431
Decorations Are Signs of Life |
Dream Big. Work Hard.
Monday, April 15, 2013 Volume 18 | #430
Just Keep Pitching |
No " Re: " at All
Monday, April 01, 2013 Volume 18 | #429
Check Him Out |
Music to My Ears
Friday, March 15, 2013 Volume 18 | #428
Just Putting Around |
The Core of the Matter
Friday, March 01, 2013 Volume 18 | #427
Something in the Air |
Management Theory
Friday, February 15, 2013 Volume 18 | #426
A Cultural Exchange |
Leading Indicators
Friday, February 01, 2013 Volume 18 | #425
A Mood Alteration |
Nerves of Iron
Tuesday, January 15, 2013 Volume 18 | #424
Put Me In, Coach |
Professor C.K.
Tuesday, January 01, 2013 Volume 18 | #423
Unplanned Obsolescence |
It's Habit Forming
2012
Saturday, December 15, 2012 Volume 18 | #422
A Better Connection |
Limited Offer... ACT NOW!
Saturday, December 01, 2012 Volume 18 | #421
Angry (Younger) Man |
Messaging Malpractice
Thursday, November 15, 2012 Volume 18 | #420
The Waiting Game |
Not Totally Computing...Yet
Thursday, November 01, 2012 Volume 18 | #419
An In-Tents Weekend |
It's the Attitude, Not the Altitude
Monday, October 15, 2012 Volume 18 | #418
Permission to Succeed |
Holiday Road
Monday, October 01, 2012 Volume 18 | #417
Marketing Never Goes Out of Style |
Still Working it Out
Saturday, September 15, 2012 Volume 18 | #416
Not Going Postal |
You Can Get There from Here
Saturday, September 01, 2012 Volume 18 | #415
Hit Me with Your Best Shot |
We Just Can't Be Certain
Wednesday, August 15, 2012 Volume 18 | #414
In That Respect |
The Nerves of Some People
Wednesday, August 01, 2012 Volume 18 | #413
Testing Our Resolve |
A Dog's Life
Sunday, July 15, 2012 Volume 18 | #412
Old Neighbor, New Friend |
Avoid the Blackberry Patch
Sunday, July 01, 2012 Volume 18 | #411
Not a Day at the Beach |
Where'd Everybody Go?
Friday, June 15, 2012 Volume 18 | #410
Sign Him Up |
Strike a Chord with Customers
Friday, June 01, 2012 Volume 18 | #409
Feet, Don't Fail Me Now |
Talk it to the Top
Tuesday, May 15, 2012 Volume 17 | #408
Like... You Know |
A Pleasant Jolt
Tuesday, May 01, 2012 Volume 17 | #407
Not Very Attendant |
Making the Pitch
Sunday, April 15, 2012 Volume 17 | #406
A Wise Environmentalist |
Back in the Day
Sunday, April 01, 2012 Volume 17 | #405
Surveying the Scene |
Meeting Expectations
Thursday, March 15, 2012 Volume 17 | #404
Admiring Their Style |
A Smarter Strategy
Thursday, March 01, 2012 Volume 17 | #403
I Love a Parade? |
The Known Unknowns
Wednesday, February 15, 2012 Volume 17 | #402
Catching a Leader in Action |
Scouting for Sales
Wednesday, February 01, 2012 Volume 17 | #401
A Couch Full of Geniuses |
No Water Breaks
Sunday, January 15, 2012 Volume 17 | #400
Getting More Out of Less |
Stepping Out of Line
Sunday, January 01, 2012 Volume 17 | #399
You Won't Win (or Lose) Them All |
Working Resolutely
2011
Thursday, December 15, 2011 Volume 17 | #398
There is No "I" in Tebow |
Pencil Me In
Thursday, December 01, 2011 Volume 17 | #397
Play Through the Whistle |
Cynicism Isn't Intelligence
Tuesday, November 15, 2011 Volume 17 | #396
Quite a Display |
Farming for Results
Tuesday, November 01, 2011 Volume 17 | #395
Gauging a Service Culture |
Okay, Sign Me Up
Saturday, October 15, 2011 Volume 17 | #394
To Infinity and Beyond |
Distorted Feedback
Saturday, October 01, 2011 Volume 17 | #393
Putting on the Ritz |
Now That You Have Their Attention
Saturday, October 01, 2011 Volume 17 | #395
Gauging a Service Culture |
Okay, Sign Me Up
Thursday, September 15, 2011 Volume 17 | #392
A Lot on Their Minds |
Constructive Relationships
Thursday, September 01, 2011 Volume 17 | #391
I'm a Big Fan |
Driven for the Business
Monday, August 15, 2011 Volume 17 | #390
Grape Expectations |
Skip the Whine List
Monday, August 01, 2011 Volume 17 | #389
Communication Breakdown |
The Signs of Leo
Friday, July 15, 2011 Volume 17 | #388
Rejection Letters |
Constantly Out of Line
Friday, July 01, 2011 Volume 17 | #387
Keeping Your Head Above Water |
Only Argument I Need, Shawn
Wednesday, June 15, 2011 Volume 17 | #386
Poker Face |
What Time is it Again?
Wednesday, June 01, 2011 Volume 17 | #385
The Tommy and Gina Business |
Apple's Core
Sunday, May 15, 2011 Volume 16 | #384
Who's the Boss? |
An Appetite for Improvement
Sunday, May 01, 2011 Volume 16 | #383
Pretty Accommodating |
Time to Graduate?
Friday, April 15, 2011 Volume 16 | #382
Nothing Small About Small Talk |
Feeling a Little Burned
Friday, April 01, 2011 Volume 16 | #381
Do Your Best to Be Prepared |
Come On, Get Happy
Tuesday, March 15, 2011 Volume 16 | #380
Training the Trained |
What's Your Message?
Tuesday, March 01, 2011 Volume 16 | #379
First Time Today for Them |
Louder Than Words
Tuesday, February 15, 2011 Volume 16 | #378
Dealing With Turbulence |
Service Disconnection
Tuesday, February 01, 2011 Volume 16 | #377
A Fair Assessment |
Down By the River
Saturday, January 15, 2011 Volume 16 | #376
Press Pound, Zero, Zero, etc. |
Put Me In Coach
Saturday, January 01, 2011 Volume 16 | #375
A Touching Display |
Who Makes The List?
2010
Wednesday, December 15, 2010 Volume 16 | #374
A Sensible Position |
Neighborly Advice
Wednesday, December 01, 2010 Volume 16 | #373
Picture Imperfect Service |
Cleaning Up Attitudes
Monday, November 15, 2010 Volume 16 | #372
As Luck Would Have It |
Just Kids Stuff?
Monday, November 01, 2010 Volume 16 | #371
Complimenting Your Approach |
Act Now, Supplies are Limited
Friday, October 15, 2010 Volume 16 | #370
Sales Through the Roof |
Do Customers "Know" You or "No" You?
Friday, October 01, 2010 Volume 16 | #369
Timely Meetings |
Getting Attitudes in Line
Wednesday, September 15, 2010 Volume 16 | #368
Projecting the Right Image |
A Simpler Focus
Wednesday, September 01, 2010 Volume 16 | #367
A Gesture Worthy of Copying |
Play Like You Practice
Sunday, August 15, 2010 Volume 16 | #366
You Don't Have to Google It |
Talking To, Not At, People
Sunday, August 01, 2010 Volume 16 | #365
Life Lessons on the D Train |
Overcoming Reservations
Thursday, July 15, 2010 Volume 16 | #364
Hear. And Now. |
What Exactly Did We Witness?
Thursday, July 01, 2010 Volume 16 | #363
Can I Get An Upgrade? |
No Really, It's Not About You
Tuesday, June 15, 2010 Volume 16 | #362
Training That Computes |
Didn't Mean to Intrude
Tuesday, June 01, 2010 Volume 16 | #361
My Kind of Town |
High Value in Low Tech Marketing
Saturday, May 15, 2010 Volume 15 | #360
Fishing for Great Service |
They Can't Hear Me Now
Saturday, May 01, 2010 Volume 15 | #359
An Effective Lobbyist |
A Healthy Dose of Laughter
Thursday, April 15, 2010 Volume 15 | #358
Come On, Get Happy |
Getting the Message
Thursday, April 01, 2010 Volume 15 | #357
Work of Art |
A Bad Journal Entry
Monday, March 15, 2010 Volume 15 | #356
Total Recall |
Some Heavy Lifting Required
Monday, March 01, 2010 Volume 15 | #355
Well, That's Not Cool |
Miraculous Leadership
Monday, February 15, 2010 Volume 15 | #354
Art and Science |
Take Me to Court
Monday, February 01, 2010 Volume 15 | #353
Drafting Your Own Story |
Coffee House Blues
Friday, January 15, 2010 Volume 15 | #352
Warming Up Potential Customers |
More Input Produces More Output
Friday, January 01, 2010 Volume 15 | #351
It Keeps You Running |
Maintaining Customer Trust
2009
Tuesday, December 15, 2009 Volume 15 | #350
A Basic Mistake |
Maybe Lighten Up a Bit
Tuesday, December 01, 2009 Volume 15 | #349
Gobbling Up Attention |
Hard Topping That
Sunday, November 15, 2009 Volume 15 | #348
A Little Dream Time |
Looking Up or Looking Down?
Sunday, November 01, 2009 Volume 15 | #347
Higher Priorities? |
Experience by Committee
Thursday, October 15, 2009 Volume 15 | #346
Lost in a Crowd |
A Chili Reception
Thursday, October 01, 2009 Volume 15 | #345
Trying to Control Ourselves |
Appreciating Appreciation
Tuesday, September 15, 2009 Volume 15 | #344
The Art of Marketing |
Not So Trivial Trinkets
Tuesday, September 01, 2009 Volume 15 | #343
Rock Solid Service |
Stay Seated For This One
Saturday, August 15, 2009 Volume 15 | #342
Didn't Mean to Intrude |
Seeing Red
Saturday, August 01, 2009 Volume 15 | #341
The Magic of Perseverance |
They Still Don't Get It
Wednesday, July 15, 2009 Volume 15 | #340
Not McLovin It |
Following the Text
Wednesday, July 01, 2009 Volume 15 | #339
Give Them a Break |
A Class Act
Monday, June 15, 2009 Volume 15 | #338
Keep on Trucking |
Call My Agent
Monday, June 01, 2009 Volume 15 | #337
If The Shoe Fits |
Some Timely Training
Friday, May 15, 2009 Volume 14 | #336
Better Latte Than Never |
Not That They'd Notice
Friday, May 01, 2009 Volume 14 | #335
Signs of Effectiveness |
Drafting Your Future
Wednesday, April 15, 2009 Volume 14 | #334
Managing to Improve Training |
A Master Attitude
Wednesday, April 01, 2009 Volume 14 | #333
Exquisite Inattention to Detail |
An 800 LB Gorilla
Sunday, March 15, 2009 Volume 14 | #332
You Following Me Here? |
A Little "Free" Advice
Sunday, March 01, 2009 Volume 14 | #331
Don't Discount Yourself |
Fees Don't Fail Me Now
Sunday, February 15, 2009 Volume 14 | #330
Everyday Genius |
An Unexpected Upgrade
Sunday, February 01, 2009 Volume 14 | #329
Texting Your Nerves |
Whistling a More Positive Tune
Thursday, January 15, 2009 Volume 14 | #328
Defending Your Goals |
A Helpful Impression
Thursday, January 01, 2009 Volume 14 | #327
Ad In or Ad Out? |
The Mood of Business